Job Overview
Compensation
Type:
Hourly
Rate:
Exact $28.85
Benefits
Paid Time Off
Travel perks
Health and wellness programs
Employee financial wellness services
health benefits
insurance
flexible spending accounts
Employee assistance program
401K Program
Tuition Reimbursement Program
Employee share plan
Global career opportunities
Job Description
FCM is a leading global travel management company dedicated to providing tailored corporate travel solutions for medium and large businesses worldwide. With an extensive network spanning over 97 countries and major global headquarters in London, Brisbane, Singapore, and New York, FCM is ranked among the top five travel management companies internationally. A proud part of the Flight Centre Travel Group (FCTG), FCM leverages both local knowledge and global expertise to deliver unparalleled service and customized travel programs to its clients. As a trusted industry leader, FCM operates with a mission to create seamless, efficient, and cost-effective travel experiences that meet... Show More
Job Requirements
- 2+ years of experience in corporate travel management
- Proficiency with Sabre GDS for fare calculation and ticketing
- Strong customer service skills
- Ability to work in a fast-paced environment
- Excellent communication skills
- Availability to work full-time hours, including occasional evening shifts
- High school diploma or equivalent
Job Qualifications
- 2+ years of recent prior experience in corporate travel management
- In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance
- Previous exposure to quality control processes to ensure accuracy and compliance of travel bookings
- Proficiency in ticketing procedures and scripting
- Ability to handle complex itinerary changes and exchanges for international and domestic travel
- Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs)
- Polished and professional demeanor in client and colleague interactions
- Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality
- Ability to make quick and effective decisions to resolve travel-related issues promptly
- Excellent communication skills
- Commitment to delivering exceptional customer service focused on client satisfaction
- Comfortable and proficient in using travel booking systems and communication tools
- Strong technical aptitude and ability to troubleshoot and adapt to new technologies
- Self-motivated with the ability to work independently and manage tasks successfully
Job Duties
- Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel
- Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
- Ensure accurate and timely completion of reservations while meeting travelers' needs
- Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout
- Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements
- Deliver consultative support and exceptional customer service throughout the booking process
- Keep clients informed about all necessary travel documents and health requirements for their destinations
- Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares
- Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in: