F&B Supervisor ("Supervisor/a de Alimentos y Bebidas")

Azul Hospitality is a well-established hotel management company that prides itself on delivering exceptional hospitality experiences across its portfolio of properties. Known for its commitment to excellence and guest satisfaction, Azul Hospitality creates vibrant and welcoming environments where guests can enjoy superior services and amenities. The company focuses on operational excellence, employee development, and a customer-centric approach, contributing to its reputation as a leader in the hospitality industry.

The Food and Beverage Supervisor role at Azul Hospitality is a pivotal position responsible for overseeing and organizing food and beverage functions within the hotel outlets to maintain high standards of quality, service, and merchandising. This role involves ensuring a positive guest experience by taking ownership of situations and following up on every guest request to maximize satisfaction and profitability. The Food and Beverage Supervisor works closely with the F&B leadership team, coordinating with vendors and suppliers to introduce seasonal food options, participate in inventories, and monitor the quality of service and products offered in the hotel outlets.

Additionally, this position leads and coaches the F&B team to achieve exceptional guest service and high staff satisfaction levels while maintaining a professional appearance and positive attitude. The role requires involvement in menu planning, ordering food and beverage supplies, supervising training for new staff, and ensuring compliance with brand standards and hotel policies. The supervisor also performs general cleaning tasks adhering to safety and health standards and evaluates customer acceptance of the food and beverage services, recommending operational or marketing improvements when necessary.

In supporting functions, the Food and Beverage Supervisor assists with guest inquiries, follows company safety and security policies, reports maintenance or safety issues, and performs other reasonable duties as assigned. Physically, the role demands the ability to work in varying temperature conditions, stand or move for extended periods, lift heavy items, and perform tasks requiring manual dexterity and good vision and hearing.

This position requires strong communication skills, proficiency in relevant computer programs, solid leadership abilities, excellent customer relations, and detailed organizational capabilities. Candidates should have at least a high school diploma (bachelor's degree preferred), with 3-5 years of experience in food and beverage operations. Certifications such as Safe Server Alcohol and Food Handlers are mandatory, along with a minimum age of 21 to serve alcohol. Azul Hospitality emphasizes grooming and attendance standards to maintain a professional work environment.

Overall, the Food and Beverage Supervisor plays a critical role in maintaining the quality and consistency of food and beverage services, supporting staff performance, and driving guest satisfaction in line with Azul Hospitality standards. This full-time position offers an opportunity to work in a dynamic hotel environment with a company committed to employee growth and guest excellence.