F&B Supervisor - Full Time / SCP Redmond/ PM SHIFT

Bend, OR, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $25.00 - $28.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Job Description

The SCP Redmond is a distinguished hospitality establishment known for delivering exceptional guest experiences within the food and beverage sector. Operating with a full commitment to quality service, SCP Redmond maintains a dynamic and engaging environment for both guests and team members alike. The company focuses on fostering a welcoming atmosphere that propels repeat visits and builds lasting guest relationships through outstanding attention to detail and superior service standards. As a full-time employer, SCP Redmond offers competitive compensation ranging from $25 to $28 per hour, along with comprehensive benefits to support the well-being and professional growth of their team members.

We are currently seeking a dedicated F&B Supervisor to join our team during the PM shift. This supervisory role is crucial for overseeing the daily operations of our food and beverage service and ensuring all guests receive an exceptional dining experience. The F&B Supervisor will be responsible for managing multiple front-of-house positions including hosting, bartending, serving, and inventory and ordering processes, ensuring smooth and efficient service across all stations. This role requires an individual who can anticipate guest needs, handle complaints with tact and professionalism, and promote a positive environment for both guests and staff.

The ideal candidate will possess strong leadership skills to guide and support the food and beverage team while maintaining high standards of service quality and food presentation. Responsibilities will include monitoring guest satisfaction, adherence to hotel policies, promoting sanitation, safety, and security, and managing financial transactions and inventory oversight. Familiarity with Point of Sale software, Time Management systems, and other hospitality-specific software is essential to the role. The position demands a proactive approach to coordination, problem-solving, and maintaining an inviting atmosphere that aligns with the hotel's reputation and guest expectations. Strong communication skills, flexibility in scheduling, and the ability to work effectively in a fast-paced environment are also key traits for success in this role.

Job Requirements

Must be a United States citizen or possess a valid work permit
must be able to read, write, and speak English
fluency in other languages is beneficial
must be able to accurately follow instructions both verbally and written
ability to work a flexible schedule including evenings, weekends, and holidays
must be able to work in a fast-paced environment with urgency and empathy
outstanding coordination and multi-tasking abilities
professional in appearance and demeanor
ability to learn, understand, and work within POS, PMS, CRM, and other hospitality-specific software systems
must have the ability to deal effectively and interact well with guests, vendors, and team members
must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner
knowledge of food and beverage service operations preferred but not required
ability to calculate figures and amounts using basic math

Job Qualifications

High school diploma or equivalent
previous bartending experience
minimum of 1-year supervisory experience in food service operations
must have state issued food handler's certificate
must have state alcohol server certification
strong leadership and communication skills
ability to manage and motivate a team
competent in hospitality software and point of sale systems
excellent customer service orientation
problem-solving skills
flexibility and adaptability in scheduling
knowledge of food safety standards and sanitation practices

Job Duties

Anticipate guests' needs, respond promptly, and acknowledge all guests however busy and whatever time of day
Observe guest reactions and confer frequently with team members to ensure guest satisfaction
Maintain positive guest relations at all times and resolve guest complaints to over-the-moon satisfaction
Follow hotel policies with lost and found items
Adhere to hotel requirements for guest and team member accidents or injuries and in emergency situations
Continuously promote sanitation, safety, and security efforts
Encourage hotel scheduled social media and 5-star compliments or reviews on OTA's
Lead and supervise the food and beverage team including servers, bartenders, and support staff
Provide guidance, training, and support to ensure a cohesive and efficient team
Ensure a warm and welcoming environment for guests, overseeing service standards, and addressing guest concerns promptly
Monitor the quality of service and food presentation
Maintain knowledge of hotel features and services, scheduled in-house group activities and locations, all hotel and departmental policies and procedures, point of sale software, and time management systems
Assist in overseeing all F&B inventories and financial transactions
Oversee cash handling and check/credit policies and procedures
Inspect, plan, and ensure all materials and equipment are ready for service
Report all accidents and breakages to the F&B Manager or Executive Chef
Adhere to relevant food safety hygiene standards
Coordinate breaks and assign work duties to team members
Assist team members with their job functions to ensure optimum guest service
Perform other duties as assigned