Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.30 - $27.50
Work Schedule
Flexible
Benefits
Group medical
Dental Insurance
Vision Insurance
Life insurance
Flexible spending account
Employee assistance program
Paid Time Off
401k with Matching
Shift Differential
discretionary quarterly bonuses
Job Description
Wind Creek Chicago Southland is a premier casino and hotel destination located in East Hazel Crest, Illinois. As a member of the Wind Creek Hospitality family, this establishment is dedicated to providing guests with exceptional entertainment, dining experiences, and hospitality services. The venue combines a vibrant casino environment with an array of food and beverage options designed to cater to diverse preferences, creating an exciting and dynamic atmosphere for guests seeking both relaxation and entertainment. The casino's commitment to excellence is reflected in its focus on guest satisfaction, attention to detail, and adherence to high standards across all operational areas.
The Food and Beverage Supervisor role at Wind Creek Chicago Southland is vital in maintaining the highest level of service and operational efficiency in the restaurant and beverage areas of the property. This position encompasses overseeing all assigned food and beverage personnel to maximize operational results, enhance revenue, and effectively control costs associated with goods. The supervisor is responsible for identifying guest service needs and implementing programs that ensure an outstanding customer experience, particularly supporting VIP guests and special event services within the casino. Leadership and guidance of team members are core to this role, ensuring staff are well-trained, productive, and aligned with the casino's objectives.
The ideal candidate for this supervisory position will demonstrate strong organizational, interpersonal, and problem-solving skills alongside extensive knowledge of food products and service techniques. They will play a key role in assisting Food and Beverage Managers with cost control measures, scheduling, and the development of training programs that promote excellent customer service. This role requires someone who can handle multiple tasks efficiently, manage conflict calmly and professionally, and maintain a high level of maturity and dependability. Additional responsibilities include managing personnel changes, ensuring inventory levels meet operational needs, and supporting the overall initiatives of the casino's food and beverage department.
Employment with Wind Creek Chicago Southland as a Food and Beverage Supervisor comes with a competitive base pay ranging from $20.30 to $27.50 per hour, depending on experience and skill set. The position offers full-time employment benefits such as group medical, dental, vision, life insurance, a flexible spending account, an Employee Assistance Program, paid time off, a 401K plan with matching contributions, shift differentials, and discretionary quarterly bonuses. This comprehensive benefits package demonstrates the company's commitment to supporting its employees’ health, well-being, and financial security.
Candidates interested in joining the Wind Creek Chicago Southland team can take advantage of on-the-spot interviews held every Wednesday from 10 AM to 12 PM at the hotel lobby, with free parking available. To qualify for this role, candidates must meet specified educational and experiential requirements, be at least 21 years old, and successfully complete required training and licensing according to Illinois state gaming regulations. This position is suitable for professionals eager to thrive in a fast-paced, multi-shift environment where attention to detail, guest service excellence, and teamwork are paramount.
The Food and Beverage Supervisor role at Wind Creek Chicago Southland is vital in maintaining the highest level of service and operational efficiency in the restaurant and beverage areas of the property. This position encompasses overseeing all assigned food and beverage personnel to maximize operational results, enhance revenue, and effectively control costs associated with goods. The supervisor is responsible for identifying guest service needs and implementing programs that ensure an outstanding customer experience, particularly supporting VIP guests and special event services within the casino. Leadership and guidance of team members are core to this role, ensuring staff are well-trained, productive, and aligned with the casino's objectives.
The ideal candidate for this supervisory position will demonstrate strong organizational, interpersonal, and problem-solving skills alongside extensive knowledge of food products and service techniques. They will play a key role in assisting Food and Beverage Managers with cost control measures, scheduling, and the development of training programs that promote excellent customer service. This role requires someone who can handle multiple tasks efficiently, manage conflict calmly and professionally, and maintain a high level of maturity and dependability. Additional responsibilities include managing personnel changes, ensuring inventory levels meet operational needs, and supporting the overall initiatives of the casino's food and beverage department.
Employment with Wind Creek Chicago Southland as a Food and Beverage Supervisor comes with a competitive base pay ranging from $20.30 to $27.50 per hour, depending on experience and skill set. The position offers full-time employment benefits such as group medical, dental, vision, life insurance, a flexible spending account, an Employee Assistance Program, paid time off, a 401K plan with matching contributions, shift differentials, and discretionary quarterly bonuses. This comprehensive benefits package demonstrates the company's commitment to supporting its employees’ health, well-being, and financial security.
Candidates interested in joining the Wind Creek Chicago Southland team can take advantage of on-the-spot interviews held every Wednesday from 10 AM to 12 PM at the hotel lobby, with free parking available. To qualify for this role, candidates must meet specified educational and experiential requirements, be at least 21 years old, and successfully complete required training and licensing according to Illinois state gaming regulations. This position is suitable for professionals eager to thrive in a fast-paced, multi-shift environment where attention to detail, guest service excellence, and teamwork are paramount.
Job Requirements
- High school diploma or GED or current enrollment with completion within six months
- Must be 21 years or older
- Experience in multi-shift, complex organizations
- Familiarity with financial data and cost control techniques
- Ability to lift and carry up to 40 pounds
- Ability to work independently and as part of a team
- Flexibility to work irregular and odd hours
- Ability to maneuver all service areas
- Ability to handle guest and employee conflicts calmly
- Willingness to travel and attend training
- Must complete Responsible Vendor Alcoholic Beverage Service and BASSET training
- Must complete ServeSafe Sanitation training
- Ability to obtain and maintain Illinois Occupational License and remain in good standing with Illinois Gaming Board
- Must pass a job interview including a guest service audition
Job Qualifications
- Associate's degree in related field
- Two years' food and/or beverage supervisory experience or one year as a dual-rate supervisor in a Wind Creek Hospitality F&B department or two years in the hiring department
- Extensive knowledge of food products and service techniques
- Excellent interpersonal and customer service skills
- Strong communication skills, both verbal and written
- Ability to coordinate multiple tasks with minimal direction
- Competency with Micros Point of Sale system and computer-based scheduling and booking systems
- Ability to analyze data for reports
- Maturity and dependability
Job Duties
- Assist Food and Beverage Managers in implementing improvement programs
- Help develop and implement customer service training programs
- Ensure VIP guest and special event service support
- Assist in cost control and scheduling for maximum productivity
- Counsel and train assigned personnel
- Address customer complaints promptly and effectively
- Oversee personnel changes and make staffing recommendations
- Retain and communicate daily promotional and operational information
- Manage special projects as directed
- Maintain sufficient inventory levels
- Perform other assigned duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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