Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Meal Allowances

Job Description

Our establishment is a prominent hotel renowned for delivering exceptional hospitality services in a dynamic and fast-paced environment. With a focus on luxurious accommodation, exquisite dining experiences, and outstanding guest services, our hotel has built a reputation for excellence and customer satisfaction. We take pride in our dedicated team and maintain high standards across all departments to ensure a memorable stay for every guest. We are seeking a motivated and experienced Food & Beverage Supervisor to join our hospitality team. This is a full-time position that offers a competitive salary along with opportunities for professional growth and development within the vibrant hotel industry.\n\nThe Food & Beverage Supervisor plays a crucial role in overseeing the daily operations of our restaurant, bar, and banquet services. This role demands a highly organized and customer-oriented individual who can efficiently manage service delivery while supporting staff performance and ensuring adherence to hotel standards. The supervisor will be responsible for supervising staff members such as servers, bartenders, runners, and hosts, providing coaching, support, and leadership to foster a motivated workforce. They will also ensure that all service standards are consistently met or surpassed, maintaining an exceptional level of cleanliness, presentation, and guest satisfaction throughout the dining outlets.\n\nKey responsibilities include managing operational aspects such as restaurant and room service setups, conducting pre-shift briefings, and monitoring sales and cost-control measures. The supervisor will be actively engaged in guest service, handling complaints professionally and maintaining visibility during busy periods to guarantee a seamless dining experience. Additionally, the role involves coordinating with kitchen staff, front office, and events teams to ensure smooth communication and successful execution of daily functions and special events. Compliance with health and safety regulations is paramount, and the supervisor will oversee sanitation protocols to maintain a safe environment for both guests and personnel.\n\nThis position is ideal for a proactive individual with excellent leadership skills, a keen eye for detail, and a passion for delivering outstanding customer service. The Food & Beverage Supervisor will contribute significantly to the overall success of our hotel's food and beverage department by ensuring operational efficiency, maintaining high service quality, and fostering a positive team atmosphere. We encourage candidates who thrive in a collaborative environment and are committed to upholding our brand’s esteemed reputation to apply for this rewarding opportunity.

Job Requirements

  • High school diploma or equivalent
  • Minimum 2 years of experience in food and beverage operations or supervision
  • Strong leadership and interpersonal skills
  • Excellent communication skills
  • Ability to work flexible hours including evenings, weekends, and holidays
  • Basic computer literacy including POS systems
  • Knowledge of health and safety standards in hospitality
  • Ability to manage and motivate a diverse team
  • Physical stamina to perform duties on the floor for extended periods

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in food and beverage supervision or related hospitality role
  • Strong leadership and team management skills
  • Excellent customer service and communication abilities
  • Familiarity with POS systems and basic financial procedures
  • Knowledge of health, safety, and sanitation regulations
  • Ability to handle guest complaints professionally
  • Time management and multitasking capabilities

Job Duties

  • Supervise daily F&B operations (restaurant, bar, room service)
  • Ensure service standards are consistently met or exceeded
  • Monitor cleanliness, setup, and overall presentation of outlets
  • Conduct pre-shift briefings and communicate daily priorities
  • Supervise, coach, and support F&B staff (servers, bartenders, runners, hosts)
  • Lead by example with professionalism and strong service presence
  • Address employee concerns and escalate when necessary
  • Assist with scheduling and shift coverage
  • Ensure all guests receive prompt, courteous, and personalized service
  • Handle guest complaints or service recovery professionally
  • Maintain visibility on the floor during peak hours
  • Monitor sales, upselling, and cost control practices
  • Assist with inventory, ordering, and stock control
  • Ensure proper handling of cash, POS systems, and billing accuracy
  • Enforce health, safety, and sanitation standards (e.g., food safety, hygiene)
  • Ensure compliance with hotel policies and local regulations
  • Maintain a safe working environment for staff and guests
  • Work closely with kitchen, front office, and events/banquets teams
  • Support group events, airline crews, and special functions
  • Communicate service issues or operational needs to management

Job Criteria

Experience

Mid Level (3-7 years)


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