F&B Supervisor

Broken Keel and Bootlegger is a distinguished dining establishment nestled within a hotel environment, known for its commitment to delivering exceptional culinary experiences and outstanding guest service. As part of a reputable hotel, this outlet combines the charm of a spirited dining atmosphere with the standards of high-quality hospitality. This makes it an ideal place for professionals passionate about food and beverage service who aspire to grow within the dynamic hospitality industry. The hotel itself supports a vibrant dining culture by hosting various outlets, banquets, and daily manager receptions, ensuring a diverse and engaging work environment for its food and beverage team.

The Food & Beverage Supervisor role at Broken Keel and Bootlegger is a pivotal position that ensures the smooth and efficient running of all restaurant operations within the hotel. This role demands a blend of leadership, operational oversight, and guest interaction skills to maintain high-quality service standards. The supervisor acts as the key liaison between management and frontline staff, facilitating excellent communication and teamwork to deliver a seamless dining experience. This role is essential to uphold the brand’s standards of food quality, presentation, and customer satisfaction while supporting the team through training, scheduling, and performance monitoring.

In this position, the Food & Beverage Supervisor takes on a variety of responsibilities including overseeing day-to-day operations of dining outlets and banquets, ensuring compliance with hygiene and safety regulations, and coordinating closely with kitchen staff to guarantee timely and accurate service delivery. Understanding and maintaining inventory control, assisting with ordering supplies, and managing costs are also crucial parts of this role. Moreover, the supervisor supports promotional activities, menu rollouts, and service procedure implementations, all while adhering strictly to hotel policies and brand standards.

The role also includes handling customer inquiries, managing complaints with professionalism, and addressing special guest requests to ensure maximum satisfaction. Additionally, the Food & Beverage Supervisor assists management with essential administrative tasks such as reporting, budgeting, and daily sales tracking, all of which contribute to the outlet’s profitability and success.

The ideal candidate will have proven experience in food and beverage service, preferably within a hotel setting, with a background in supervision or leadership. She or he must be skilled in customer service and communication, adept at working under pressure in a fast-paced environment, and possess a solid understanding of food safety standards, including HACCP. A flexible schedule is required due to the nature of hospitality work, including availability during nights, weekends, and holidays. While a high school diploma is mandatory, hospitality-related certifications are considered an advantage.

This role offers excellent career growth opportunities, serving as a stepping stone to more senior positions such as Assistant Food & Beverage Manager, Restaurant Manager, or Food & Beverage Manager. Working at Broken Keel and Bootlegger means being part of a motivated team dedicated to delivering an outstanding guest experience while honing leadership and operational skills in the vibrant hospitality sector.