Job Overview
Compensation
Type:
Salary
Rate:
Range $41,000.00 - $66,400.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) retirement plan
Training and development opportunities
Employee wellness programs
Job Description
Renaissance Des Moines Savery Hotel, managed by StepStone Hospitality, is a distinguished hotel known for combining historic charm with modern amenities to offer guests an exceptional stay in the heart of Des Moines. As a member of the Renaissance Hotels brand, the Savery Hotel embraces upscale hospitality, delivering memorable experiences across accommodations, dining, and event services. StepStone Hospitality, a reputable management company, is dedicated to upholding excellent service standards and fostering a positive work environment for its team members. This establishment is committed to creating dynamic experiences for guests while providing opportunities for career growth within the hospitality industry.Show More
Job Requirements
- Ability to accurately use various office and accounting software
- Must be available for weekends, holidays, and varying shifts
- Ability to remain calm under pressure and handle guest concerns with professionalism
- Minimum lifting of 50 pounds
- Pushing, bending, stooping, upward reaching, and manual dexterity
- Hearing, writing, typing
- Minimum pulling of 50 pounds
- Other duties may be assigned
Job Qualifications
- 1-3 years of supervisory experience in a restaurant or hospitality setting
- Strong leadership, team building, and communication skills
- Excellent customer service and interpersonal abilities
- Familiarity with POS systems and basic reporting tools
- Certification in food safety and responsible alcohol service (e.g., ServSafe, TIPS) preferred
- Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors
Job Duties
- Supervise and coordinate the activities of servers, hosts, bussers, and bartenders during shifts
- Ensure prompt, courteous, and professional service to all guests
- Oversee table assignments, guest seating, and service flow for maximum efficiency
- Assist in training, coaching, and evaluating staff performance
- Monitor food and beverage presentation, portion control, and service quality
- Address guest inquiries, complaints, and feedback in a timely and professional manner
- Maintain cleanliness and organization of dining and service areas
- Perform opening and closing duties, including cash handling, shift reports, and setup/breakdown
- Ensure compliance with food safety, sanitation, and alcohol service regulations
- Collaborate with kitchen staff to ensure proper coordination of service and menu execution
- Assist with all functions of the F&B department to ensure guest satisfaction as directed
- Attend required meetings
Job Location
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