F&B Shift Manager II

Avolta, including its affiliates such as Dufry, HMSHost Corporation, and Hudson, is a well-established leader in the hospitality and retail industry, operating in various formats including airport concessions, duty-free shopping, and food and beverage services. As a global company renowned for catering to travelers and customers in high-traffic environments, Avolta focuses on delivering quality service, innovation, and operational excellence across all its brands. The company thrives on inclusivity and equal opportunity, ensuring a respectful and dynamic workplace where employees can grow and flourish regardless of their background or identity. With a commitment to employee development and satisfaction, Avolta offers a comprehensive benefits package including health, dental and vision insurance, generous paid time off, holiday pay, 401(k) retirement plans, company-paid life insurance, tuition reimbursement, employee discounts, and more. The advertised compensation for the Manager II role ranges from $26.33 to $29.25 per hour, reflecting the company’s commitment to competitive pay.

The role of a Shift Manager II at Avolta is critical in supporting the daily management and operational excellence of busy Quick Service Restaurants (QSRs), Casual Dine establishments, or similar food service operations. This position is designed for experienced managers who can tactically execute complex restaurant management tasks and maintain high standards of restaurant readiness and service quality. The Shift Manager II is responsible for ensuring that the restaurant is clean, staffed appropriately, and fully prepared to deliver exceptional guest experiences. Reporting typically to the General Manager or Director of Operations, this role carries a non-exempt status under the Fair Labor Standards Act and requires flexibility to work varied shifts, including opening, busy periods, and closing hours.

Key responsibilities of the Shift Manager II include completing opening, daily, and closing checklists; supervising daily activities of restaurant associates; ensuring compliance with adult beverage policies and health and safety regulations; participating in hiring processes; scheduling and assigning tasks; maintaining cleanliness and equipment functionality; handling cash transactions in accordance with company policies; and promoting employee wellness and safety. This role demands strong leadership skills, knowledge of food safety standards like HACCP, and experience in customer service and cash handling.

Candidates for this position should possess at least four years of food and beverage experience, including cash handling and customer service, along with two years of supervisory or lead experience in a Casual Dine environment or production kitchen. Effective communication skills, both verbal and written, are essential for interacting with customers and team members and ensuring clear understanding of policy documents and procedures. Avolta values diversity and inclusion and encourages applicants from all backgrounds to apply. The company fosters a culture of career growth and provides training opportunities to help employees advance, making this Shift Manager II role not only a managerial position but a stepping stone for a promising career in the hospitality and food service industry. The position operates primarily in the San Francisco area with proximity to the Oakland market, offering a vibrant and dynamic work environment within a globally recognized company.