F&B Shift Manager

Avolta, including its affiliates like Dufry, HMSHost Corporation, and Hudson, is a reputable global leader specializing in travel retail and food and beverage services. The company is recognized for providing exceptional experiences to travelers by operating a vast portfolio of retail outlets, restaurants, and food service venues primarily in airports and other travel hubs around the world. With a commitment to innovation, quality, and customer satisfaction, Avolta has built a strong reputation in the hospitality and service industry. The company embraces diversity and equal employment opportunities, ensuring a respectful and inclusive work environment for all employees.

The Shift Manager II role at Avolta is a critical position within the company's operations, designed to support branch management in the tactical execution of complex Quick Service Restaurant (QSR), Casual Dine, or similar restaurant management activities. The position carries a competitive salary range of $26.33 to $29.25 per hour, reflecting the importance and responsibilities assigned to this managerial role. This position is typically non-exempt under the Fair Labor Standards Act, and reports to higher management such as the General Manager, Director of Operations, or a Multi-Unit F&B Manager II.

As a Shift Manager II, the individual will ensure that the restaurant operates smoothly by maintaining cleanliness, proper staffing, and adherence to company standards across all operational aspects. The role involves completing essential opening, daily, and closing procedures; supervising and coordinating the activities of associates to maintain high levels of service; and ensuring compliance with adult beverage policies and health and safety regulations. The Shift MGRII role is not only about overseeing day-to-day restaurant operations but also actively participating in hiring decisions, scheduling, ordering inventory, and ensuring that all company policies and procedures are rigorously followed.

This dynamic position requires working a varied and rotating schedule that includes opening shifts, peak busy times, and closing shifts to monitor staff activities effectively. The Shift Manager II must be proficient in managing cash handling, processing transactions according to policy, and maintaining security throughout the shift. Moreover, this role demands an individual with at least four years of experience in food and beverage service, cash handling, and customer service, along with a minimum of two years in a supervisory or team lead position within a Casual Dine setting or production kitchen.

Beyond operational duties, the Shift Manager II plays an essential part in fostering a safe and compliant workplace by ensuring that associates comply with mandated rest breaks and meal periods, adhere to wellness and safety guidelines, and participate in health and safety activities as outlined in the company’s manager’s guide. This position supports career growth opportunities through training, tuition reimbursement, and an employee referral program, reflecting the company's investment in its workforce.

In exchange for their expertise and dedication, employees enjoy a comprehensive benefits package that includes health, dental, and vision insurance, generous paid time off including vacation and sick leave, holiday pay, a 401(k) retirement plan, company-paid life insurance, and more. Additional perks include employee discounts across company brands, an employee assistance program, and stimulating career advancement opportunities that make this a highly desirable position for professionals seeking meaningful work in the hospitality and restaurant industry.