F&B Shift Manager

Emerald Queen Casino, operated by the Puyallup Tribe, is a premier gaming and hospitality establishment known for delivering exceptional guest experiences across its vibrant casino, dining, and entertainment venues. As a prominent player in the region’s hospitality industry, Emerald Queen Casino commits to maintaining a welcoming and dynamic environment that blends excellent service with entertaining gaming options while honoring the rich heritage and values of the Puyallup Tribe. The casino operates around the clock, providing diverse food and beverage outlets, bars, and entertainment spaces designed to cater to a broad range of guests, from casual visitors to high-volume gaming patrons. With a strong focus on community-based employment and inclusive culture, the casino upholds Indian Preference in hiring and emphasizes employee growth and well-being, offering competitive salaries and a comprehensive benefits package including employer-paid medical, dental, vision, and life insurance coverage.

The Food and Beverage (F&B) Shift Manager role at Emerald Queen Casino is a vital leadership position that functions as the bridge between exceptional guest service and smooth operational management in a fast-paced, 24-hour hospitality environment. This full-time position is designed for an experienced professional who can lead and inspire food and beverage teams across various bars and restaurant outlets within the casino. The F&B Shift Manager is responsible for coaching staff to meet and exceed service standards, managing scheduling to ensure optimal coverage, and working closely with kitchen leadership to resolve operational issues swiftly. The role demands a proactive approach to maintaining compliance with all food, beverage, alcohol, and gaming regulations while exercising detailed control over inventory, cost management, and payroll processing. As a visible leader on the floor, the manager must maintain a guest-first mindset, balancing operational discipline with the adaptability needed to respond to guest feedback and emergencies effectively. This role commands strong communication skills, sound judgment, and a commitment to fostering a positive team culture that enhances the overall guest experience. Candidates should expect to manage multiple priorities simultaneously, including inventory oversight, operational reporting, and coaching in a dynamic environment that demands professionalism and resilience. The salary for this role is commensurate with skills and experience, reflecting the critical nature of maintaining high standards in the gaming and hospitality industry. This position also offers an excellent opportunity for professionals seeking to advance their career in food and beverage management within a prestigious, culturally rich resort setting known for its commitment to service excellence and community values.