Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.05 - $16.00
Work Schedule
Weekend Shifts
Benefits
flexible schedule
Employee Discounts
Training opportunities
Positive work environment
Social events
Opportunity for advancement
team-oriented culture
Job Description
This role is with a hospitality establishment emphasizing a strong Food & Beverage service operation in a hotel environment. The hotel is dedicated to delivering exceptional customer service, serving up memorable dining experiences to both internal and external guests. The establishment prides itself on high standards of hospitality, cleanliness, safety, and security, maintaining a positive culture reflected in how employees interact with guests and coworkers alike. It is a place where teamwork, attention to detail, and a guest-first attitude drive its success and reputation.
As a Food & Beverage Server, you will be integral to the dining experience, ensuring guests are welcomed warmly, assisted knowledgeably, and served efficiently. Your responsibilities include anticipating guests' needs, providing menu guidance including allergen awareness and dietary restrictions, and ensuring that food and beverages are delivered promptly with attention to quality and presentation. This position requires collaboration with kitchen and bar teams to ensure service standards are met and the overall guest experience is exceptional.
You will also uphold hotel standards related to lost and found procedures, emergency protocols, and sanitation practices, contributing not only to guest satisfaction but also to operational compliance and safety. Contributing to social media engagement by encouraging positive reviews also forms part of this role, reflecting the establishment's commitment to quality and guest relations.
This is a part-time position focused on weekend evenings, making it suitable for individuals seeking flexible schedules within the hospitality industry. The position demands a professional appearance, excellent communication skills, and the ability to thrive in a fast-paced environment with empathy and urgency. Candidates with prior service experience and relevant food and beverage certifications are preferred, but a strong willingness to learn and provide excellent guest service is essential. The ability to handle payments accurately, maintain organized service stations, and participate in setup and closing is also vital.
Overall, this role offers a dynamic and rewarding opportunity to be part of a dedicated hospitality team, delivering superior guest experiences while maintaining high standards of service, safety, and operational effectiveness. The position allows motivated individuals to grow within the food and beverage sector of the hotel industry, engaging with diverse guests and enhancing their career in hospitality service.
As a Food & Beverage Server, you will be integral to the dining experience, ensuring guests are welcomed warmly, assisted knowledgeably, and served efficiently. Your responsibilities include anticipating guests' needs, providing menu guidance including allergen awareness and dietary restrictions, and ensuring that food and beverages are delivered promptly with attention to quality and presentation. This position requires collaboration with kitchen and bar teams to ensure service standards are met and the overall guest experience is exceptional.
You will also uphold hotel standards related to lost and found procedures, emergency protocols, and sanitation practices, contributing not only to guest satisfaction but also to operational compliance and safety. Contributing to social media engagement by encouraging positive reviews also forms part of this role, reflecting the establishment's commitment to quality and guest relations.
This is a part-time position focused on weekend evenings, making it suitable for individuals seeking flexible schedules within the hospitality industry. The position demands a professional appearance, excellent communication skills, and the ability to thrive in a fast-paced environment with empathy and urgency. Candidates with prior service experience and relevant food and beverage certifications are preferred, but a strong willingness to learn and provide excellent guest service is essential. The ability to handle payments accurately, maintain organized service stations, and participate in setup and closing is also vital.
Overall, this role offers a dynamic and rewarding opportunity to be part of a dedicated hospitality team, delivering superior guest experiences while maintaining high standards of service, safety, and operational effectiveness. The position allows motivated individuals to grow within the food and beverage sector of the hotel industry, engaging with diverse guests and enhancing their career in hospitality service.
Job Requirements
- Must be a United States citizen or possess a valid work permit
- must be able to read, write, and speak English
- fluency in other languages is beneficial
- must be able to accurately follow instructions verbally and written
- ability to work a flexible schedule including evenings, weekends, and holidays
- must be able to work in a fast-paced environment with urgency and empathy
- outstanding coordination and multi-tasking abilities
- professional in appearance and demeanor
- ability to learn and work with POS, PMS, CRM, and hospitality-specific software
- must have ability to interact well with guests, vendors, and team members
- must have ability to resolve problems and conflicts diplomatically and tactfully
- knowledge of food and beverage service operations preferred but not required
- ability to calculate figures using basic math
- must be able to stand and move freely for majority of shift
- must be able to lift, carry, push, pull 50 lbs
- must be able to perform fine manipulation and repetitive hand and arm movements frequently, squeezing and overhead reaching occasionally
- must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces occasionally
- able to walk outside in various weather conditions including rain, wind, heat
- able to climb stairs occasionally indoors and outdoors
- able to work in variable room temperatures
- noise level usually moderate
- dexterity in using kitchen equipment or utensils and carrying heavy trays
Job Qualifications
- High school diploma or equivalent
- previous experience as a server or in a customer service role preferred
- must have state issued food handler's certificate
- must have state alcohol server certification
Job Duties
- Anticipate guests' needs, respond promptly, and acknowledge all guests, maintain positive guest relations
- resolve guest complaints to over-the-moon satisfaction
- follow hotel policies with lost and found items
- adhere to hotel requirements for guest and team member accidents or injuries and in emergency situations
- continuously promote sanitation, safety, and security efforts
- encourage social media/5-star compliments or reviews on OTAs
- greet guests warmly and assist with menu selection
- take food and drink orders accurately and promptly
- deliver orders to tables and ensure correct presentation
- provide recommendations on menu items and specials
- demonstrate knowledge of the "Big 9" allergens and common dietary restrictions
- accurately provide menu recommendations for diners
- prepare and cork bottles of wine for tableside bottle service
- upsell additional items or beverages
- collaborate with kitchen and bar staff to ensure timely and accurate service
- process guest payments and maintain accurate cash handling procedures
- ensure cleanliness and organization of tables, dining areas, and service stations
- follow health and safety guidelines, including food safety standards
- give guests a friendly farewell upon departure
- ensure daily setup and closure procedures are complete
- inspect, plan, and ensure materials and equipment readiness
- maintain knowledge of equipment maintenance and use
- maintain compliance with departmental policies, service procedures, and standards
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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