F&B Outlets Manager - (Expired Job)

Galveston, TX, USA|Onsite

This job is no longer active

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Job Overview

Employment Type

Full-time

Compensation

Salary

Range $55,000.00 - $60,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

Training and Development

Job Description

Moody Gardens is a renowned entertainment and hospitality destination located in Galveston, Texas, known for its diverse attractions including an aquarium, rainforest pyramid, discovery museum, and hotel accommodations. The establishment prides itself on providing exceptional guest experiences through its commitment to quality service, innovative entertainment, and unparalleled customer care across its various outlets. With a comprehensive approach to hospitality, Moody Gardens integrates food and beverage services seamlessly into the guest experience, ensuring visitors enjoy both culinary excellence and a memorable environment. The company is dedicated to fostering a dynamic and inclusive workplace where employees are valued and growth opportunities are encouraged. Moody Gardens operates across numerous departments with a focus on delivering satisfaction, safety, and enjoyment to all patrons.

The Outlets Manager role at Moody Gardens is a full-time position within the Food & Beverage Department, reporting directly to the Food & Beverage Director. This key leadership role involves managing and coordinating the activities of the outlet staff to ensure consistent delivery of high-quality food and beverage products and services. The Outlets Manager is entrusted with maintaining operational efficiency, supporting financial performance, and upholding customer satisfaction standards. The manager will execute staff recruitment, training, supervision, and development to build a skilled, motivated team. They are also responsible for conducting departmental meetings, scheduling staff assignments, and monitoring service quality throughout all outlet areas.

In this capacity, the Outlets Manager fosters a positive interaction with customers, promoting hotel facilities and services while effectively resolving any guest concerns. The role requires vigilance in quality control by verifying product taste and presentation, managing inventory levels, and ensuring compliance with health and safety regulations. Financial oversight includes managing payroll, equipment costs, and implementing cost-saving measures to enhance profitability. The manager utilizes computer systems for reservations, forecasting, and record keeping, while coordinating maintenance for all equipment. Additionally, the Outlets Manager supports broader Food & Beverage operations including special events, promotions, and marketing efforts, thereby contributing to the overall success and reputation of Moody Gardens. This position demands strong leadership, sound judgment, effective communication, and the ability to work well under pressure in a fast-paced hospitality environment. Commitment to a clean, safe, and welcoming environment is essential, along with the flexibility to perform other duties as assigned by management to best serve the needs of the operation. This role is ideal for candidates seeking a challenging and rewarding management position within a prestigious hospitality destination.

Job Requirements

Must be reliable and responsible
Considerable skill in math algebraic equations using percentages
Ability to communicate in English, both orally and in writing, with guests and employees, requiring high levels of patience, tact, and diplomacy
Ability to work under pressure and deal with stressful situations during busy periods
Ability to speak Spanish preferred
Ability to walk, stand and/or bend continuously to perform essential job functions
Ability to move up to 600 pounds with wheeled assistance
Ability to lift up to 70 pounds and lift lighter objects overhead

Job Qualifications

High school diploma required
College degree preferred
At least two years food and beverage supervisory experience
Thorough knowledge of food and beverage outlet operations including foods, beverages, supervisory aspects, service techniques, and guest interaction
Ability to obtain TABC and Food Handlers Certification
Strong interpersonal and communication skills
Experience with inventory management and cost control
Proficiency in computer applications related to food and beverage operations
Ability to work effectively under pressure
Leadership and team management skills
Knowledge of safety and sanitation procedures in food service environments
Problem-solving and conflict resolution abilities

Job Duties

Interview, select, train, supervise, counsel, and discipline restaurant staff for efficient operation of the outlets
Organize and conduct pre-shift and departmental meetings communicating pertinent information such as house count and menu changes
Schedule and direct staff in their work assignments
Interact positively with customers promoting hotel facilities and services
Resolve problems to the satisfaction of involved parties
Answer telephones in a clear voice, coordinating and documenting reservations
Organize special events in the restaurant such as receptions
Maintain rapport with all departments and attend relevant meetings
Move throughout facility and kitchen areas to monitor and ensure food/drink quality and service standards
Verify temperatures, judge appearance and taste of products, and check preparation methods to determine quality
Give guidance towards improvement and make necessary adjustments for consistency
Maintain profitability of outlet to support overall hotel operation
Control payroll and equipment costs
Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies, and stocking shelves
Evaluate cost effectiveness of all aspects of the operation
Develop and implement cost-saving and profit-enhancing measures
Utilize computers to accurately charge customers, create forecast and revenue reports, and write correspondence
Input and retrieve data and change computer procedures using complex programs
Ensure maintenance of equipment by calling for repairs and training staff on proper use
Conduct competitive research and report trends and recommendations
Support the entire Food & Beverage operation including supervising other areas if necessary, handling special projects, running promotions, public relations, and marketing
Provide a clean and safe environment by assigning and assisting with cleaning
Issue and audit banks for all outlet cashiers
Perform any and all other duties as assigned
duties are subject to change as management deems necessary to best serve the needs of Moody Gardens