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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $80,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
wellness programs
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences, operating across 43 destinations in North America. The company also delivers online sports betting and iCasino via theScore Bet Sportsbook and Casino. Known for its commitment to diversity, sustainability, and community engagement, PENN Entertainment creates dynamic environments where guests can enjoy high-quality service and exciting events. The company values its employees and believes in fostering a culture of fun, growth, and career advancement, supporting team members with wellness programs, day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure.Show More
Job Requirements
- Minimum of 3-5 years of restaurant management experience in a high-volume sports bar restaurant or casino environment
- Prior experience working in a unionized hospitality environment strongly preferred
- Strong knowledge of food and beverage operations service standards and financial controls
- Demonstrated leadership coaching and conflict-resolution skills
- Ability to manage diverse teams while maintaining positive labor relations
- Proficiency in Microsoft Office applications Outlook Word Excel
- Ability to perform financial analysis related to labor inventory and cost controls
- Ability to obtain and maintain required gaming licenses and background clearances
- Responsible alcohol service and food safety certification or ability to obtain
- Ability to work a flexible management schedule typically 50-55 hours per week including evenings nights weekends holidays and special events
- Ability to stand for extended periods and lift up to 25 lbs with or without reasonable accommodation
- Must be at least 21 years of age
Job Qualifications
- Minimum of 3-5 years of restaurant management experience in a high-volume sports bar restaurant or casino environment
- Prior experience working in a unionized hospitality environment strongly preferred
- Strong knowledge of food and beverage operations service standards and financial controls
- Demonstrated leadership coaching and conflict-resolution skills
- Ability to manage diverse teams while maintaining positive labor relations
- Proficiency in Microsoft Office applications Outlook Word Excel
- Ability to perform financial analysis related to labor inventory and cost controls
- Ability to obtain and maintain required gaming licenses and background clearances
- Responsible alcohol service and food safety certification or ability to obtain
- Ability to work a flexible management schedule typically 50-55 hours per week including evenings nights weekends holidays and special events
- Ability to stand for extended periods and lift up to 25 lbs with or without reasonable accommodation
- Must be at least 21 years of age
Job Duties
- Direct and oversee all daily restaurant operations ensuring efficient high-quality service during all operating hours including peak periods special events and game-day environments
- Establish monitor and enforce service standards cleanliness and operational procedures
- Serve as Manager on Duty and lead floor operations as required
- Collaborate with culinary beverage marketing and casino partners to ensure seamless operations
- Champion a guest-first culture by proactively addressing guest needs concerns and service recovery issues
- Monitor service execution and guest feedback to drive continuous improvement
- Support and execute promotions entertainment and special events aligned with sportsbook and casino initiatives
- Lead coach and develop union-represented team members in a fair consistent and respectful manner
- Enforce workplace policies performance standards and accountability in compliance with the collective bargaining agreement
- Conduct employee coaching documentation corrective action and performance evaluations in partnership with Human Resources
- Maintain open professional communication with union representatives and management
- Develop and manage labor schedules in alignment with business needs seniority rules and contractual requirements
- Monitor staffing levels and productivity throughout service periods and adjust as needed
- Ensure accurate timekeeping attendance tracking and labor reporting
- Manage financial performance including labor food and beverage costs
- Oversee inventory controls ordering receiving and proper storage standards
- Ensure compliance with cash handling procedures POS accuracy and internal controls
- Analyze sales trends and operational data to drive profitability and efficiency
- Ensure compliance with responsible alcohol service laws food safety standards and health codes
- Uphold gaming regulations casino internal controls and departmental policies
- Promote a safe working environment and ensure proper incident reporting and follow-up
- Coordinate with Casino Security and other departments as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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