F&B Outlet Assistant Shift Manager

PENN Entertainment is a leading company in the integrated entertainment, sports content, and casino gaming industry, with a footprint encompassing 43 destinations across North America. As a provider of thrilling and memorable experiences, the company operates diversified entertainment venues that include casinos, sportsbooks, and iCasino platforms like theScore Bet Sportsbook and Casino. PENN Entertainment takes pride not only in delivering fun but also in committing to broader values such as diversity, sustainability, and community engagement. The company fosters a work culture that prioritizes career growth, team member well-being, and dynamic collaboration among a diverse workforce. Their competitive Total Rewards package is designed to support employees financially, physically, and mentally, featuring perks such as day-one medical coverage, 401(k) matching, paid time off, and annual performance bonuses. Employment at PENN Entertainment is characterized by a fast-paced, engaging, and supportive environment where passion for customer service and entertainment is paramount.

The role of Food and Beverage (F&B) Outlet Supervisor at PENN Entertainment is pivotal to the overall success of the company's food service operations within its entertainment venues. This position involves managing an F&B outlet and overseeing day-to-day shift operations, ensuring smooth and efficient service delivery. The supervisor supports operational goals and profit objectives while maintaining high standards of customer satisfaction and regulatory compliance. Responsibilities include assisting in budgeting, managing inventory and cost control, ensuring sanitation and food quality, and upholding service excellence in accordance with company standards. The F&B Outlet Supervisor plays a crucial role in staff development through training, performance evaluations, and staff scheduling, fostering an engaged and motivated team. This role requires a great balance of leadership skills, operational expertise, and customer-focused mindset to contribute to the company's mission of changing entertainment and enhancing guest experiences. The position demands flexibility with work shifts, excellent communication and problem-solving abilities, and adherence to gaming laws and safety regulations. Ideal candidates will have at least an associate degree or equivalent experience in a related field, with a minimum of two years in food and beverage management and supervisory roles. PENN Entertainment welcomes enthusiastic professionals who want to grow their careers in a vibrant and innovative entertainment setting, reinforced by a culture focused on fun and continuous improvement.