Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $27.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Professional Development
Job Description
Anaheim Arena Management, LLC is a prominent management company dedicated to operating some of the most dynamic and popular event venues, including the Honda Center. The Honda Center is a renowned sports and entertainment arena based in Anaheim, California, famous for hosting a wide array of world-class events such as NHL games featuring the Anaheim Ducks, concerts from top international artists, family-friendly shows, and numerous other high-profile events. Known for its vibrant atmosphere and top-tier guest experiences, the Honda Center attracts fans, performers, and athletes from around the globe, making it a landmark venue in the region. The organization prides... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of related experience
- Ability to communicate clearly and professionally via phone, email, and in person
- Strong organizational skills
- Proactive guest service orientation
- Ability to work flexible hours including nights, weekends, and holidays
- On-site work availability
Job Qualifications
- High school diploma or equivalent
- Hospitality or related degree preferred
- Previous experience in hospitality, customer service, or event operations is a plus
- Exceptional verbal and written communication skills
- must be well-spoken and composed
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Comfortable working in a fast-paced, high-touch guest service environment
- Availability to work flexible hours, including evenings, weekends, and holidays
Job Duties
- Serve as a primary contact for suite clients, providing support through phone calls, emails, and face-to-face interactions
- Develop rapport with guests to foster long-term relationships and enhance the suite experience
- Assist with food and beverage orders, proactively reaching out to guests who have not placed orders to offer support and highlight offerings
- Address and resolve guest concerns with professionalism, ensuring satisfaction and timely follow-up
- Accurately process and transmit all food and beverage orders to the culinary team, adhering to production deadlines
- Maintain clear communication around special requests, dietary restrictions, or order changes
- Maintain current knowledge of the suites menu and offerings, including pre-order, day-of-event items, and beverage offerings
- Prepare and distribute item labels, suite orders, and update server notes as needed
- Maintain detailed records of suite orders, guest preferences, and client feedback
- Support the Suites team with administrative and clerical tasks related to suite operations
- Help manage suite communication tools and assist in preparation for each event
- Track and document system issues, malfunctions, or operational needs and report them to the Suites Manager and Point of Sale Manager
- Work closely with the culinary, suite service, and Premium teams to ensure alignment to deliver exceptional service
- Participate in team meetings and contribute to a collaborative and positive work culture
- Help promote new menu items, limited-time offerings, and seasonal promotions to clients
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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