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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
The Kickapoo Lucky Eagle Casino and Hotel (KLECH) is a renowned entertainment and hospitality establishment that combines the excitement of gaming with the comfort of a premier hotel experience. Located in Texas, KLECH is operated by the Kickapoo Traditional Tribe of Texas and offers a vibrant atmosphere where guests can enjoy not only gaming but also exceptional dining, beverage, and entertainment options. The casino and hotel pride themselves on providing superior customer service, a diverse array of amenities, and a welcoming environment for both visitors and team members. As a prominent employer in the region, KLECH emphasizes cultural values, community... Show More
Job Requirements
- Must have high school diploma or GED
- Minimum one year of related experience and training in similar environment
- Must obtain and maintain Texas Alcohol Beverage Commission certification
- Strong communication skills in English
- Ability to work independently with minimal supervision
- Ability to perform under pressure in fast-paced environment
- Must be at least 18 years of age
- Must be authorized to work in the United States
- Must have reliable transportation
- Must be able to obtain and retain KTTT Gaming Commission License
- Must comply with internal policies and gaming regulations
- Able to stand, sit, walk, push, pull, climb, bend and lift up to 50 lbs
- Ability to communicate and operate gaming related equipment
- Willingness to work irregular shifts including nights, weekends, and holidays
Job Qualifications
- High school diploma or GED
- Minimum one year of related experience in food and beverage outlet, hotel, or casino atmosphere
- Texas Alcohol Beverage Commission certification
- Strong written and oral communication skills in English
- Bilingual skills a plus
- Ability to work independently and under pressure
- Strong organizational and leadership qualities
- Critical thinking and analytical skills
- Ability to maintain professional relationships
- Ability to maintain confidentiality
- Knowledge of casino guest service programs
Job Duties
- Ensure compliance with applicable Tribal, Federal, and gaming regulations and KLECH policies
- Ensure the highest standards of guest services by listening and responding to concerns
- Supervise day-to-day activities including performance reviews, scheduling, training, and addressing complaints
- Conduct interviews and hire staff
- Lead beverage venues to enhance revenue, profitability, and guest satisfaction
- Monitor staffing levels and adjust according to business needs
- Assist with administrative responsibilities and ensure compliance with standards
- Comprehend financial reports to improve operation
- Enforce department SOP's and casino policies
- Maintain compliance with health, safety, sanitation, and alcohol awareness programs
- Oversee operating expenses and supply expenses within budget
- Motivate and lead the team through coaching and counseling
- Conduct daily walk-through inspections of beverage outlets
- Participate in departmental meetings
- Ensure compliance with IHS health and safety procedures
- Conduct month-end inventories
- Manage Beverage Servers, Bartenders, and Bar Back staff to ensure favorable guest experiences
- Promote KLECH core values and MAD skills
- Manage security of confidential information
- Complete all required training
- Monitor compliance with currency transaction reporting and Anti-Money Laundering policies
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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