F&B Beverage Supervisor

The Kickapoo Lucky Eagle Casino and Hotel (KLECH) is a renowned entertainment and hospitality establishment that combines the excitement of gaming with the comfort of a premier hotel experience. Located in Texas, KLECH is operated by the Kickapoo Traditional Tribe of Texas and offers a vibrant atmosphere where guests can enjoy not only gaming but also exceptional dining, beverage, and entertainment options. The casino and hotel pride themselves on providing superior customer service, a diverse array of amenities, and a welcoming environment for both visitors and team members. As a prominent employer in the region, KLECH emphasizes cultural values, community engagement, and a commitment to excellence in the hospitality industry.

The Beverage Supervisor role at Kickapoo Lucky Eagle Casino and Hotel is a key supervisory position focused on overseeing the daily operations of all beverage service areas within the establishment. Reporting directly to the Beverage Manager, the Beverage Supervisor is responsible for leading and managing a team that includes bartenders and bar backs. This role requires a hands-on leader who not only supervises schedule management, performance reviews, and training but also ensures compliance with all applicable Tribal, Federal, and gaming regulations, as well as internal policies.

This role demands exceptional customer service skills to maintain the highest standards of guest satisfaction by effectively listening to and addressing guest and team member concerns. The Beverage Supervisor plays a crucial part in driving venue profitability through strategic planning, revenue enhancement, and operational efficiency. Responsibilities include conducting interviews, hiring staff, monitoring staffing levels, and collaborating with management to maintain budgetary guidelines and service standards.

Additionally, the Beverage Supervisor must ensure health, safety, sanitation, and alcohol awareness compliance, including adherence to Texas Alcohol Beverage Commission regulations and Indian Health Services standards. The position also involves extensive communication and coordination with various departments, overseeing security of confidential information, and managing financial and inventory processes. With a focus on maintaining top-tier facility standards, product quality, and service excellence, the Beverage Supervisor helps foster a positive work environment by motivating and mentoring the team.

Working in a dynamic, fast-paced casino environment with irregular hours, this role demands strong leadership, organizational skills, critical thinking, and the ability to work under pressure. The ideal candidate will have relevant supervisory experience in the food and beverage or casino industry, a dependable work ethic, and a commitment to upholding KLECH core values and guest service programs. By joining KLECH as a Beverage Supervisor, you become part of a culturally significant organization that values its members and team, offering opportunities to grow within a thriving entertainment and hospitality operation.