Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Kickapoo Lucky Eagle Casino Hotel is a prominent entertainment and hospitality company located in Eagle Pass, Texas. It is owned and operated by the Kickapoo Traditional Tribe of Texas, a Native American tribe dedicated to preserving their heritage while providing a premium entertainment destination for guests. The casino hotel combines a vibrant gaming floor with a diverse range of food and beverage venues, offering guests an immersive experience that incorporates both excitement and hospitality. Known for its commitment to excellent customer service, the casino prides itself on upholding high standards in all aspects of its operations, from gaming to dining and accommodations. The work environment at Kickapoo Lucky Eagle Casino reflects a vibrant, fast-paced atmosphere suited to individuals passionate about delivering exceptional guest experiences in a variety of dynamic hospitality roles.
The Server position within the Food and Beverage department plays a crucial role at Kickapoo Lucky Eagle Casino Hotel, responsible for delivering outstanding dining experiences across the different casino restaurants and food service venues. Reporting to the Food & Beverage Shift Lead, servers are the frontline ambassadors, ensuring every guest feels welcomed and valued through attentive and personalized service. This role involves more than just taking orders; it requires extensive knowledge of the menus, the ability to make informed recommendations, and the skill to respond efficiently to guest inquiries. The ideal candidate must maintain a positive and professional demeanor at all times, demonstrating respect toward guests and co-workers alike.
Key responsibilities extend beyond serving food and beverages to include maintaining cleanliness and organization of assigned stations, managing inventory supplies, accurately processing sales transactions with the point of sale (POS) system, and handling payments securely and responsibly. Because this position operates within a regulated gaming environment, strict adherence to Tribal, Federal, and gaming commission laws and policies is mandatory. The server may also take on duties as a beverage server or cashier when necessary, underscoring the importance of flexibility and multitasking skills. Attention to detail, from maintaining table settings to cleaning dining areas, contributes directly to the superior standard of guest service expected at the casino hotel.
This role requires the ability to thrive in a high-pressure, busy environment while sustaining a friendly and professional attitude. Candidates with prior experience in restaurant service or the gaming industry are preferred, but a willingness to learn and demonstrate strong communication skills in English is essential. Multilingual abilities, particularly in Spanish, are an asset given the diverse guest population. Understanding and embodying the core values of Kickapoo Lucky Eagle Casino, including teamwork, integrity, and excellence in guest service, are fundamental attributes for success in this position.
The server position at Kickapoo Lucky Eagle Casino Hotel offers an engaging career opportunity within a respected tribal gaming and hospitality company. It combines a chance to develop food and beverage expertise with the rewarding experience of delivering memorable service in a culturally rich and dynamic setting. The work environment includes exposure to a high-energy casino floor with frequent interaction with guests from various backgrounds. The role requires flexibility in working hours, including nights, weekends, and holidays, and the ability to navigate a sometimes noisy and fast-paced atmosphere. Candidates must meet all regulatory requirements, including licensing and background checks, to ensure compliance and safe operations.
Overall, this role is ideal for individuals enthusiastic about hospitality, eager to work in a busy casino hotel environment, and committed to providing excellent guest service with a strong sense of professionalism and cultural respect.
The Server position within the Food and Beverage department plays a crucial role at Kickapoo Lucky Eagle Casino Hotel, responsible for delivering outstanding dining experiences across the different casino restaurants and food service venues. Reporting to the Food & Beverage Shift Lead, servers are the frontline ambassadors, ensuring every guest feels welcomed and valued through attentive and personalized service. This role involves more than just taking orders; it requires extensive knowledge of the menus, the ability to make informed recommendations, and the skill to respond efficiently to guest inquiries. The ideal candidate must maintain a positive and professional demeanor at all times, demonstrating respect toward guests and co-workers alike.
Key responsibilities extend beyond serving food and beverages to include maintaining cleanliness and organization of assigned stations, managing inventory supplies, accurately processing sales transactions with the point of sale (POS) system, and handling payments securely and responsibly. Because this position operates within a regulated gaming environment, strict adherence to Tribal, Federal, and gaming commission laws and policies is mandatory. The server may also take on duties as a beverage server or cashier when necessary, underscoring the importance of flexibility and multitasking skills. Attention to detail, from maintaining table settings to cleaning dining areas, contributes directly to the superior standard of guest service expected at the casino hotel.
This role requires the ability to thrive in a high-pressure, busy environment while sustaining a friendly and professional attitude. Candidates with prior experience in restaurant service or the gaming industry are preferred, but a willingness to learn and demonstrate strong communication skills in English is essential. Multilingual abilities, particularly in Spanish, are an asset given the diverse guest population. Understanding and embodying the core values of Kickapoo Lucky Eagle Casino, including teamwork, integrity, and excellence in guest service, are fundamental attributes for success in this position.
The server position at Kickapoo Lucky Eagle Casino Hotel offers an engaging career opportunity within a respected tribal gaming and hospitality company. It combines a chance to develop food and beverage expertise with the rewarding experience of delivering memorable service in a culturally rich and dynamic setting. The work environment includes exposure to a high-energy casino floor with frequent interaction with guests from various backgrounds. The role requires flexibility in working hours, including nights, weekends, and holidays, and the ability to navigate a sometimes noisy and fast-paced atmosphere. Candidates must meet all regulatory requirements, including licensing and background checks, to ensure compliance and safe operations.
Overall, this role is ideal for individuals enthusiastic about hospitality, eager to work in a busy casino hotel environment, and committed to providing excellent guest service with a strong sense of professionalism and cultural respect.
Job Requirements
- High school diploma or GED preferred
- Ability to obtain and maintain a current TABC seller/server certification
- Restaurant or server experience preferred
- Gaming industry experience preferred
- Strong communication skills in English both written and oral
- Ability to work independently and under pressure in a fast-paced environment
- Ability to handle physical demands such as standing, walking, bending for extended periods
- Must be able to lift and/or move up to 30 lbs
- Must be at least 18 years of age
- Must be able to obtain and retain a KTTT Gaming Commission License including passing background check
- Must have authorization to work in the United States
- Must have reliable transportation to commute
- Must comply with casino handbook, policies and gaming regulations
- Must participate in tip reporting program
Job Qualifications
- High school diploma or GED preferred
- Ability to communicate effectively in English, both written and oral
- Spanish or other language skills a plus
- Prior restaurant or server experience preferred
- Prior gaming industry experience preferred
- Ability to work independently with minimal supervision
- Strong guest service and communication skills
- Ability to meet multiple deadlines and handle multitasking
- Positive attitude and strong organizational qualities
- Ability to add, subtract, multiply and divide
- Critical thinking and analytical skills
- Ability to understand complex instructions
- Ability to maintain professional relationships with coworkers and guests
- Ability to work effectively in a team environment
- Ability to maintain confidentiality
Job Duties
- Ensure compliance with tribal, federal and other laws, gaming regulations and casino policies
- Ensure the highest possible standards of guest services by properly listening and responding to guest and employee concerns and questions
- Greet guests at assigned stations
- Answer menu questions posed by guests and offer food item recommendations
- Maintain knowledge of the dining menu and any special items being offered
- Observe guests, anticipate needs and complete all steps of service as assigned
- Serve requested food and beverages to guests and ensure supplies are properly maintained
- Ensure ordered food items are picked up and served immediately upon availability
- Ensure that utensils and dinnerware are properly stocked
- Maintain cleanliness and organization of assigned stations
- Wipe tables and seats with damped sanitized cloth and replace dirty tablecloths
- Set and maintain tables with clean linens, condiments and silverware
- Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning
- Clean and polish counters, shelves, walls, furniture, and equipment in food service areas
- Sweep, mop or vacuum floors
- Make coffee and fill dispensers
- Provide quick, attentive, friendly and professional service to casino guests
- Periodically check on guests to ensure their service needs are met
- Remove dirty dishes, silverware, cups, glasses, napkins and other items from tables
- Accurately record all sales in the point of sale system as required
- Collect appropriate guest payment for food and beverage services
- Ensure the quality and presentation of food items meet or exceed guest expectations
- Act as a beverage server or cashier when necessary, including cash handling and till balancing
- Stock beverage stations based on anticipated needs
- Complete cleaning and sanitation duties as assigned
- Maintain a professional and tidy appearance
- Communicate in a positive, respectful manner to guests and coworkers
- Build and maintain knowledge of food and beverage offerings
- Demonstrate and promote the casino's core values and skills
- Manage and maintain security of confidential information
- Attend and complete all required training
- Monitor compliance with federal currency transaction and anti-money laundering policies
- Perform other assigned duties as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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