F&B Administration - Outlet Manager - (Expired Job)

Pacific Hospitality Group is a distinguished leader in the hospitality industry, known for its owner/operator approach that delivers exceptional value to both investors and team members. As a family-focused company, Pacific Hospitality Group is committed to long-term holds, which allows for sustainable growth and development of its business and employees. With a mission to enrich people's lives through memorable experiences, the company emphasizes giving back to communities and honoring God in all its endeavors. Rooted in principles of integrity, compliance, and value creation, Pacific Hospitality Group drives principled entrepreneurship, customer focus, continuous knowledge enhancement, and embraces change along with humility, respect, and fulfillment. These foundational values guide all company operations and interactions, fostering a culture that respects both guests and team members alike.

The ACRI Outlet Manager role at Pacific Hospitality Group is a dynamic and pivotal position responsible for overseeing the daily operations of all hotel food and beverage outlets. This key leadership role ensures that service quality, food and beverage presentation, and guest satisfaction consistently meet the high standards of the company. The Outlet Manager plays a crucial role in maintaining cleanliness, organization, and compliance with health and safety regulations, thereby creating a safe and welcoming environment for both guests and staff. Financial management is central to this role, requiring close monitoring of inventory, ordering processes, and cost controls to meet overall financial objectives. The manager collaborates with culinary leadership to assist in menu planning, promotional activities, and seasonal offerings to enhance the guest experience and drive revenue growth.

In addition to operational responsibilities, the ACRI Outlet Manager is tasked with exceptional guest service, ensuring prompt resolution of any guest concerns to foster satisfaction and repeat business. The role involves training food and beverage staff on service standards, point of sale procedures, and guest engagement strategies. A visible presence during peak times is essential, assisting with guest issues, billing inquiries, and any escalations to ensure smooth operations. Beyond direct outlet management, this position also entails significant team leadership and administrative duties including hiring, training, mentoring, and coaching team members across food and beverage outlets and the front desk. The manager is accountable for scheduling to balance operational needs while keeping labor costs optimized, supporting onboarding and ongoing training, and nurturing a positive and inclusive professional culture.

Financial and operational management is a significant aspect of this role. The ACRI Outlet Manager analyzes food and beverage revenue, costs of goods sold, labor reports, and guest satisfaction scores to identify opportunities for improvement and ensuring budget goals are met through strategic upselling and cost control measures. The manager helps with forecasting, ordering, inventory management, and monthly financial reporting, supporting continuous operational enhancements that drive efficiency and guest satisfaction. This role demands multi-tasking capabilities and the capacity to oversee and coordinate across multiple departments effectively.

Pacific Hospitality Group seeks experienced and capable candidates who bring 2 to 4 years of relevant hotel experience in food and beverage, front desk, or supervisory roles, with strong leadership, communication, and conflict resolution skills. Familiarity with Fosse and Micros PMS systems is required, along with valid Food Handlers and TABC certifications. Candidates must have a flexible schedule, including availability for nights, weekends, and holidays. Physical demands include the ability to stand and walk for extended periods and occasionally lift up to 30 pounds, with agility to thrive in a fast-paced hotel food and beverage environment. This comprehensive role offers an exciting opportunity to join a company devoted to enriching lives and fostering long-term career growth within the hospitality industry.