Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Hourly
Rate:
Range $22.00 - $24.00
Benefits
competitive pay
Event-based work and flexible hours
Staff meals
Retail Discounts
Paid training
Free parking
Eligible for monthly recognition program
Job Description
Intuit Dome, located in Inglewood, California, is the state-of-the-art home arena for the LA Clippers. Opened in August 2024, Intuit Dome is more than just a venue; it is a premier destination that elevates the live experience for fans, athletes, and performers alike. Spanning over 1 million square feet, the facility features multiple basketball courts, a training center, business operations offices, and an expansive outdoor plaza with innovative LED display technology. As a hub for major sporting events, concerts, and cultural gatherings, Intuit Dome also stands as a beacon in the Los Angeles area, set to host the prestigious 2026... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service or hospitality experience preferred
- Poised, well-spoken and professional demeanor
- Ability to multitask in a fast paced environment
- Familiarity with standard operating procedures and ability to adapt quickly
- Comfort with prolonged standing, walking, and maneuvering stairs
- Proficiency with technology and digital tools
- Ability to participate in scenario-based training
- Team player with proactive problem-solving skills
- Advanced troubleshooting skills for technology platforms
- Strong oral and written communication skills
- Self-motivated and entrepreneurial mindset
- Availability for flexible work hours including nights, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Poised, well-spoken and professional in appearance, words, and actions
- Comfortable dealing with VIPs and celebrities professionally
- Welcoming, positive, and energetic attitude
- Ability to multitask in a fast paced environment
- Ability to follow standard operating procedures and adapt quickly to updates
- Expertise in technology and current technology trends
- Comfortable using digital reference tools and scenario-based training
- Team-oriented with a proactive problem-solving approach
- Advanced technical troubleshooting skills for guest-facing tools and platforms
- Effective interpersonal skills, both oral and written
- Self-starter with an entrepreneurial spirit
- Availability to work flexible schedule including weeknights, weekends, and holidays
Job Duties
- Consistently contribute to the world class fan experience at Intuit Dome that welcomes every fan and demonstrates our service culture commitments
- Execute onboarding and training protocols as outlined in team SOPs and digital reference tools, maintaining consistency in service delivery
- Operate event-day technology platforms, including ticket scanning, mobile app support, and fan feedback tools, with confidence and accuracy
- Stay informed on updates to the Intuit Dome app and staff technologies to assist guests with new features and troubleshoot common issues
- Proactively pursue opportunities to create positive first impressions and long-lasting, positive memories
- Support execution of event-day operations by setting up and managing fan-facing zones, troubleshooting equipment issues, and ensuring readiness of digital tools and physical materials before gates open
- Deliver exceptional guest service by proactively engaging with fans, answering questions, and resolving issues to ensure a seamless event-day experience
- Provide real-time feedback on fan trends, technology issues, and operational improvements to enhance the fan journey
- Communicate the company's policies, programs, and systems
- Adhere to established guidelines and procedures, building consensus in decision-making
- Exhibit extensive knowledge of venue layouts, seating sections, access control, key venue attractions, and emergency procedures
- Maintain event ticket and wristbanding integrity through technology and verification systems
- Create and learn extensive knowledge about current accessibility requirements
- Perform job duties safely and efficiently without accepting monetary value
- Additional duties as assigned
Job Location
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