Facility Host

Intermountain Health is a leading healthcare provider committed to delivering exceptional patient care and fostering a supportive environment for both patients and employees. Intermountain Health American Fork Hospital, located in American Fork, Utah, is part of this extensive health system known for its dedication to community wellness, innovative medical practices, and compassionate care. This hospital emphasizes a patient-centered approach by ensuring every visitor feels welcomed, informed, and supported throughout their healthcare journey. The institution values diversity, equity, and inclusion, making it an exemplary workplace that respects and nurtures every member of its team.

The Facility Host role at Intermountain Health American Fork Hospital is an essential position that bridges the gap between hospital departments and guests, ensuring a seamless, hospitable experience within the healthcare environment. This part-time position involves working approximately 20 hours weekly with a competitive hourly wage ranging between $17.00 and $21.86, commensurate with experience. The Facility Host is responsible for greeting customers warmly, managing telephone communications, and acting as a liaison to direct inquiries efficiently to the appropriate hospital departments. With a focus on excellent customer service and attention to detail, this role supports hospital operations by supervising Information Desk Volunteers, managing wheelchair availability, and tracking service metrics to uphold high standards of care and responsiveness.

Beyond the interpersonal and communication duties, the Facility Host assists with various clerical functions such as data entry, scheduling, document scanning, and handling mail and supplies that support the smooth administration of the hospital. This caregiver must adeptly manage difficult situations with professionalism and tact, maintaining an organized work environment while adhering strictly to hospital policies regarding customer information. The role extends to escorting outpatients and visitors when necessary, ensuring their navigation throughout the hospital is effortless and respectful of their needs. Emphasizing hospitality within a medical setting, the Facility Host contributes significantly to the hospital’s mission by enhancing patient and guest satisfaction through attentive service and operational support.

Intermountain Health offers a vibrant workplace culture that prioritizes the well-being of caregivers. This is reflected in their generous benefits package designed to support the holistic health of employees, including physical, mental, and professional growth opportunities. Employees benefit from competitive wages, a sustainable culture of wellness, and access to programs that foster happiness, security, connection, and engagement. The organization uses state-of-the-art tools like AI platforms to enhance the recruitment process, ensuring fairness and privacy for all applicants. As an equal opportunity employer, Intermountain Health maintains a commitment to diversity and inclusion, encouraging individuals from all backgrounds to apply and contribute to an environment dedicated to excellent healthcare service and community impact.