Facility Host

Provo, UT, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $17.00 - $21.86

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

flexible scheduling

Career development opportunities

Job Description

Intermountain Health is a leading healthcare provider committed to delivering exceptional patient care and fostering a supportive environment for both patients and employees. Intermountain Health American Fork Hospital, located in American Fork, Utah, is part of this extensive health system known for its dedication to community wellness, innovative medical practices, and compassionate care. This hospital emphasizes a patient-centered approach by ensuring every visitor feels welcomed, informed, and supported throughout their healthcare journey. The institution values diversity, equity, and inclusion, making it an exemplary workplace that respects and nurtures every member of its team.

The Facility Host role at Intermountain He... Show More

Job Requirements

High school diploma or equivalent
Demonstrated customer service experience
Positive demeanor and excellent communication skills
Knowledge of basic office equipment including printers and phones
Strong organizational skills and attention to detail
Competent with Microsoft Office products
Ability to operate computers and office equipment
Ability to lift and transport office supplies
Ability to push wheelchairs and assist patients
Ability to remain sitting or standing for extended periods
Ability to see and read computer monitors and documents

Job Qualifications

Demonstrated customer service experience
Positive demeanor and excellent communication skills
Knowledge of basic office equipment including printers and phones
Strong organization skills and attention to detail
Competent with Microsoft Office products
Associate degree preferred
Bilingual in English and Spanish preferred
Familiar with medical terminology preferred
Experience in hospitality preferred
Effective oral and written communication skills
Ability to remain sitting or standing for long periods
Ability to see and read computer monitors and documents

Job Duties

Greet customers and act as liaison between guests and hospital departments
Oversee scheduling and management of Information Desk Volunteers
Provide clerical support including sorting mail, typing, data entry, and scheduling appointments
Manage wheelchair availability at hospital entrances
Track service metrics and report as applicable
Assist outpatients, guests, and visitors in navigating the hospital, including wheelchair assistance
Maintain organized and clean work and reception area
Handle telephone calls, take messages, and forward calls courteously
Tactfully handle difficult situations and escalate issues when needed

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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