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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee wellness programs
discount programs
Job Description
Rehs Administrative Services, located in East Lansing, Michigan, is a renowned division of Michigan State University dedicated to providing exceptional residential and hospitality services. This full-time position, focused on supporting the university's conference, workshop, seminar, and event scheduling within residence halls and dining facilities, offers a unique opportunity to engage with a diverse clientele and contribute to high-quality event coordination efforts. Michigan State University is committed to fostering a supportive and inclusive community, aligning with its Spartan Green initiative focused on sustainability and environmental responsibility.
The role involves coordinating and scheduling various events such as conferences, workshops, meetings, and... Show More
The role involves coordinating and scheduling various events such as conferences, workshops, meetings, and... Show More
Job Requirements
- Knowledge equivalent to a four-year college degree in hotel, restaurant and institutional management or related field
- Three to five years of relevant and progressively responsible experience in institutional housing or conference coordination
- Ability to access and protect confidential payment card data in accordance with PCI Security Standards
- Commitment to report to work during university closures or emergencies as part of critical status designation
- Availability for full-time work Monday through Friday from 8 am to 5 pm with occasional nights and weekends
- Legal eligibility for employment
- Strong interpersonal and communication skills
- Ability to work collaboratively with diverse populations and teams.
Job Qualifications
- Knowledge equivalent to a four-year college degree in hotel, restaurant and institutional management or related business field
- Three to five years of progressively responsible experience in institutional housing or conference coordination
- Experience with conference and event management in university settings
- Ability to partner effectively with diverse units, service providers and external clients
- Skilled in Microsoft Office programs including Word, PowerPoint and Excel
- Proficient with Housing software and MSU EBS
- Excellent verbal and written communication skills
- Strong customer service orientation
- Ability to gather facts and make sound decisions
- Ability to meet deadlines and manage multiple responsibilities
- Enthusiastic and team-oriented work ethic
- Supportive of sustainability initiatives.
Job Duties
- Coordinate and schedule conferences, workshops, meetings, tour bookings and seminars within university residence halls and dining facilities
- Deliver exceptional service to a diverse group of internal and external customers with an emphasis on relationship building
- Receive and manage contacts from individuals and groups interested in conference activities
- Maintain accounts in designated market segments for conference facilities
- Recruit new clients and develop internal and external relationships to promote event spaces
- Prepare and review contracts, negotiate terms and approvals for events and meeting space bookings
- Assist customers in detailed event planning including logistics, culinary service, external tours, and recreational arrangements
- Reserve and arrange meeting spaces, coordinate facility preparation including decor, audio-visual equipment and telephone services
- Communicate proactively with conference representatives to ensure maximum satisfaction
- Ensure facilities and culinary services meet event requirements before and during events
- Collaborate with university units, external groups and service partners to encourage facility use and optimize services
- Participate in the development of marketing materials and service standards to enhance customer experience
- Enter conference data into management systems to ensure accurate billing and record-keeping
- Assist in student housing operations during non-contractual periods
- Promote and support the Spartan Green sustainability initiative
- Participate in resolving employee complaints and grievances
- Engage actively in committee and partner meetings to represent University Conference Services
- Attend professional development opportunities to remain current in the field.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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