Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $16.50
Work Schedule
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
team environment
Job Description
Book & Ladder is a reputable property management company committed to delivering exceptional living experiences for its residents. Their mission centers on maintaining beautiful, safe, and welcoming communities while promoting sustainability and guest satisfaction. As a leader in the property management industry, Book & Ladder emphasizes a strong company culture built around guest service, teamwork, and operational excellence. With a focus on quality and community pride, Book & Ladder has earned recognition within the multi-family housing sector for its innovative approach to property upkeep and customer relations.
The role of the Community Sparkle Coordinator is essential to preserving the high standards that Book & Ladder sets for its properties. This position is responsible for ensuring that every community is maintained in impeccable condition, consistently exceeding expectations in cleanliness, safety, and aesthetic appeal. The Community Sparkle Coordinator acts as the frontline ambassador of the company’s Mission and Guest Experience, fostering an environment that residents can take pride in and feel comfortable calling home. The coordinator’s responsibilities extend beyond routine maintenance tasks to include emergency response, guest service excellence, and collaborative teamwork with facility and management staff.
This is a hands-on role that requires a proactive approach to community care, with duties ranging from light repairs and maintenance to comprehensive inspections of common areas, clubhouses, and individual apartments ahead of move-in. The coordinator also plays a crucial role in upholding safety standards by identifying potential hazards and working closely with the Facilities Manager and General Manager to resolve issues efficiently. Through adherence to the Community Sparkle guidelines and Book & Ladder’s operational standards, this position supports the company’s vision of delivering an outstanding living environment.
Candidates interested in the Community Sparkle Coordinator position will find it to be rewarding and integral to the overall success of their assigned property. This full-time role demands flexibility, including the ability to work weekends and be available for on-call duties as needed. Physical stamina is vital, given the nature of the job which involves frequent exposure to outdoor conditions, manual labor such as lifting up to 50 pounds, bending, stooping, climbing, and standing for prolonged periods. Those who embody the Book & Ladder Culture and Pillars will thrive in this position, contributing to the company’s continued excellence and vibrant community atmosphere.
The role of the Community Sparkle Coordinator is essential to preserving the high standards that Book & Ladder sets for its properties. This position is responsible for ensuring that every community is maintained in impeccable condition, consistently exceeding expectations in cleanliness, safety, and aesthetic appeal. The Community Sparkle Coordinator acts as the frontline ambassador of the company’s Mission and Guest Experience, fostering an environment that residents can take pride in and feel comfortable calling home. The coordinator’s responsibilities extend beyond routine maintenance tasks to include emergency response, guest service excellence, and collaborative teamwork with facility and management staff.
This is a hands-on role that requires a proactive approach to community care, with duties ranging from light repairs and maintenance to comprehensive inspections of common areas, clubhouses, and individual apartments ahead of move-in. The coordinator also plays a crucial role in upholding safety standards by identifying potential hazards and working closely with the Facilities Manager and General Manager to resolve issues efficiently. Through adherence to the Community Sparkle guidelines and Book & Ladder’s operational standards, this position supports the company’s vision of delivering an outstanding living environment.
Candidates interested in the Community Sparkle Coordinator position will find it to be rewarding and integral to the overall success of their assigned property. This full-time role demands flexibility, including the ability to work weekends and be available for on-call duties as needed. Physical stamina is vital, given the nature of the job which involves frequent exposure to outdoor conditions, manual labor such as lifting up to 50 pounds, bending, stooping, climbing, and standing for prolonged periods. Those who embody the Book & Ladder Culture and Pillars will thrive in this position, contributing to the company’s continued excellence and vibrant community atmosphere.
Job Requirements
- High school diploma or GED preferred
- Ability to work weekends and on-call as needed
- Ability to lift up to 50 pounds
- Ability to bend, stoop, climb, reach
- Ability to stand for prolonged periods
- Willingness to participate in continuing education and training
- Understanding of safety protocols and operational policies
Job Qualifications
- High school diploma or GED preferred
- Ability to work weekends and on-call as needed
- Embody the Book and Ladder Culture and Pillars
- Strong attention to detail
- Excellent communication skills
- Ability to collaborate effectively with a team
- Basic knowledge of maintenance tasks
Job Duties
- Ensure the community maintains an exceptional appeal by following The Community Sparkle guidelines
- Maintain a safe, sparkling, and sanitary community including clubhouse, office, model unit, common areas, parking lot, building stairwells and entrances
- Oversee and assist with light general community repairs and maintenance such as replacing light fixtures or unclogging pipes
- Oversee and assist with ensuring the community is free of trash, debris, and animal waste
- Ensure all apartments meet the Book & Ladder standard for new guests ahead of move-in
- Respond to emergencies in an appropriate and timely manner
- Examine community for safety hazards and report problems to the Facilities Manager or appropriate team member
- Oversee and assist with annual apartment turnovers
- Be a champion of exemplary guest service and teamwork
- Ensure understanding of all Book and Ladder policies, procedures, and expectations
- Ensure the Guest Experience is being exceeded and satisfaction is met
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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