Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $60,000.00
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
Annual performance bonus
wellness programs
day-one medical coverage
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences with 43 destinations across North America and an expanding online presence through theScore Bet Sportsbook and Casino. The company is recognized for its dynamic and fast-paced work environment, commitment to diversity, sustainability, and community values. PENN Entertainment prides itself on fostering a culture where employees are not only part of an exciting industry but also supported in their career growth and well-being. Their comprehensive Total Rewards package includes competitive base salaries, wellness programs, financial support initiatives, day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure. This company offers a vibrant workplace where team members are encouraged to have fun while contributing to a memorable customer experience.
The role of Food & Beverage Manager at PENN Entertainment involves managing the daily operations of assigned Food & Beverage outlets, ensuring a high level of customer service, and creating a fun and entertaining experience for both guests and team members. The manager is responsible for maintaining consistent, high-quality service standards and implementing comprehensive training programs. They will oversee cleanliness and upkeep of all F&B areas while managing labor costs without sacrificing service quality. Additional responsibilities include hiring and training new team members, auditing supplies and inventory for cost control, and ensuring all food and beverage products meet quality standards. The manager is also tasked with financial reporting, communicating operational variances to senior management, enforcing safety and uniform policies, as well as compliance with regulatory, internal control, and company policies. They will conduct staffing evaluations, resolve guest complaints, ensure safe cash handling, and lead departmental meetings to keep shifts well-informed and aligned. Physical demands of the job include the ability to stand, walk, lift up to 50 pounds, and operate equipment safely. The position requires knowledge of restaurant operations, supervisory experience, and an understanding of profit and loss analysis. This full-time role offers a competitive starting salary between 58,000 and 60,000 USD, reflecting the candidate's expertise and commitment to delivering outstanding service in a vibrant entertainment company.
The role of Food & Beverage Manager at PENN Entertainment involves managing the daily operations of assigned Food & Beverage outlets, ensuring a high level of customer service, and creating a fun and entertaining experience for both guests and team members. The manager is responsible for maintaining consistent, high-quality service standards and implementing comprehensive training programs. They will oversee cleanliness and upkeep of all F&B areas while managing labor costs without sacrificing service quality. Additional responsibilities include hiring and training new team members, auditing supplies and inventory for cost control, and ensuring all food and beverage products meet quality standards. The manager is also tasked with financial reporting, communicating operational variances to senior management, enforcing safety and uniform policies, as well as compliance with regulatory, internal control, and company policies. They will conduct staffing evaluations, resolve guest complaints, ensure safe cash handling, and lead departmental meetings to keep shifts well-informed and aligned. Physical demands of the job include the ability to stand, walk, lift up to 50 pounds, and operate equipment safely. The position requires knowledge of restaurant operations, supervisory experience, and an understanding of profit and loss analysis. This full-time role offers a competitive starting salary between 58,000 and 60,000 USD, reflecting the candidate's expertise and commitment to delivering outstanding service in a vibrant entertainment company.
Job Requirements
- High school diploma or equivalent
- Knowledge of restaurant operations and serving
- 2-3 years of supervisory experience preferred
- Must understand and speak English
- Ability to analyze and evaluate Profit and Loss statements
- Physical ability to lift up to 50 pounds and operate equipment
- Ability to stand and walk frequently
- Manual dexterity required
- Must comply with all company and regulatory policies
Job Qualifications
- High school diploma or equivalent
- Knowledge of restaurant operations and serving
- 2-3 years of supervisory experience preferred
- Ability to analyze and evaluate Profit and Loss statements
- Strong communication and interpersonal skills
- Ability to train and motivate a diverse team
- Problem-solving skills
- Understanding of safety and regulatory standards
Job Duties
- Manage daily operations of assigned Food & Beverage outlets
- Provide high level of customer service and promote positive attitude
- Maintain consistent high quality service standards
- Implement training programs for team member success
- Ensure cleanliness and proper condition of all F&B areas
- Manage labor levels to meet service standards efficiently
- Interview and hire new team members
- Execute audits of supplies and inventory for cost control
- Ensure all F&B products meet established specifications
- Complete daily financial reports and tools
- Communicate variances to F&B management
- Ensure operational and safe handling of service equipment
- Enforce appearance, uniform, and regulatory policies
- Review staffing levels and assign work appropriately
- Investigate and resolve guest complaints
- Understand and comply with Collective Bargaining Agreement
- Ensure safe cash handling procedures
- Conduct physical inventory of supplies
- Coach and counsel team members
- Conduct daily shift meetings
- Perform other assigned duties
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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