Extended Stay America Indianapolis Airport - Front Desk Agent
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Extended Stay America is a well-known hospitality brand that caters to travelers seeking comfortable, home-like accommodations during their visits. Situated near the iconic Indianapolis Motor Speedway, this hotel is especially popular with auto racing fans but also welcomes tourists and business travelers alike. Extended Stay America stands out with its spacious suites that feature full kitchens, providing guests with the convenience of cooking their own meals. Additional amenities such as free in-room Wi-Fi and on-site laundry facilities contribute to a hassle-free and cozy stay for all visitors.
As a Front Desk Agent at Extended Stay America, you will be the essential first point of contact for our guests, playing a crucial role in delivering an exceptional experience from the moment guests arrive until their departure. This position goes beyond routine check-ins and check-outs — it encompasses creating warm and inviting interactions that leave lasting impressions. As a hospitality professional, you will master guest services by addressing inquiries, fulfilling special requests, and solving unexpected challenges with grace and efficiency. The Front Desk Agent controls the front desk operations, skillfully managing reservations, payments, and guest information with precision and care. Working in a fast-paced environment, your multitasking abilities are vital as you balance numerous duties to ensure smooth daily operations.
This role offers a blend of customer service, problem-solving, and administrative responsibilities that require strong communication skills, quick thinking, and a friendly, approachable demeanor. You will be supported by technology such as hotel management software and the Microsoft Office suite, making your workflow efficient and organized. Along with the opportunity to work in a dynamic hospitality environment near one of the country’s iconic sports venues, the position provides competitive compensation with an attractive benefits package after a short waiting period. Notably, the company also offers daily pay options, a valuable benefit for employees seeking flexible earnings.
The job suits individuals passionate about the hospitality industry and enjoy being a key part of a team that prioritizes guest satisfaction and comfort. Whether you’re a seasoned professional or looking to build your experience in hotel management, the Front Desk Agent role at Extended Stay America is an excellent opportunity to grow your career in a supportive and engaging workplace.
As a Front Desk Agent at Extended Stay America, you will be the essential first point of contact for our guests, playing a crucial role in delivering an exceptional experience from the moment guests arrive until their departure. This position goes beyond routine check-ins and check-outs — it encompasses creating warm and inviting interactions that leave lasting impressions. As a hospitality professional, you will master guest services by addressing inquiries, fulfilling special requests, and solving unexpected challenges with grace and efficiency. The Front Desk Agent controls the front desk operations, skillfully managing reservations, payments, and guest information with precision and care. Working in a fast-paced environment, your multitasking abilities are vital as you balance numerous duties to ensure smooth daily operations.
This role offers a blend of customer service, problem-solving, and administrative responsibilities that require strong communication skills, quick thinking, and a friendly, approachable demeanor. You will be supported by technology such as hotel management software and the Microsoft Office suite, making your workflow efficient and organized. Along with the opportunity to work in a dynamic hospitality environment near one of the country’s iconic sports venues, the position provides competitive compensation with an attractive benefits package after a short waiting period. Notably, the company also offers daily pay options, a valuable benefit for employees seeking flexible earnings.
The job suits individuals passionate about the hospitality industry and enjoy being a key part of a team that prioritizes guest satisfaction and comfort. Whether you’re a seasoned professional or looking to build your experience in hotel management, the Front Desk Agent role at Extended Stay America is an excellent opportunity to grow your career in a supportive and engaging workplace.
Job Requirements
- High school diploma or equivalent
- Prior experience in a hotel or related field preferred
- Familiarity with hotel management software
- Proficiency in Microsoft Office suite
- Excellent communication skills
- Ability to multitask under pressure
- Customer-focused attitude
Job Qualifications
- High school diploma or equivalent
- Experience in hotel or related hospitality field preferred
- Familiarity with hotel management software
- Proficiency in Microsoft Office suite
- Strong communication skills
- Ability to multitask effectively
- Problem-solving skills
Job Duties
- Greet guests warmly and provide exceptional customer service
- Manage reservations, check-ins, and check-outs efficiently
- Handle guest inquiries and requests promptly
- Communicate clearly and coordinate with team members
- Resolve guest issues quickly and professionally
- Maintain accurate financial transactions and records
- Perform multitasking duties to support front desk operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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