eXpert Care Desk, Concierge - (REMOTE)

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $18.00
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Work Schedule

Standard Hours
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Benefits

work from anywhere
Paid Time Off
401k with 4% match
Medical insurance
Dental Insurance
Vision Insurance
Company provided equipment
Monthly technology stipend
FSA
HSA
Health and Wellness Incentives
Paid parental leave

Job Description

eXp Realty is a groundbreaking, technology-driven real estate brokerage firm that has reshaped the traditional real estate industry with its innovative cloud-based platform called eXp World. With over 2,000 team members distributed across the United States and beyond, eXp Realty champions the work-from-anywhere model, providing employees the flexibility to balance professional and personal lives while maintaining high productivity. As a global full-service real estate brokerage, eXp Realty offers a fully immersive 3-D virtual office environment that supports collaborative tools and comprehensive training accessible 24/7. This unique setup empowers agents and team members alike to connect, learn, and grow regardless of... Show More

Job Requirements

  • High school diploma or GED
  • Real estate experience strongly preferred
  • Excellent written and verbal communication skills
  • Excellent organizational skills
  • Strong knowledge of Microsoft Office or Google Suite
  • Problem solving skills
  • At least 2 years in the customer service industry

Job Qualifications

  • High school diploma or GED
  • Real estate experience preferred
  • Excellent written and verbal communication skills
  • Excellent organizational skills
  • Strong knowledge of Microsoft Office and Google Suite
  • Problem-solving skills
  • Minimum of 2 years in the customer service industry

Job Duties

  • Provide frontline support for the ticket system
  • Cross-train in all areas of onboarding and after onboarding
  • Provide white-glove service to agents
  • Answer inquiries through Intercom
  • Follow up with NPS detractors
  • Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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