Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.00
Work Schedule
Standard Hours
Benefits
work from anywhere
Paid Time Off
401k with 4% match
Medical insurance
Dental Insurance
Vision Insurance
Company provided equipment
Monthly technology stipend
FSA
HSA
Health and Wellness Incentives
Paid parental leave
Job Description
eXp Realty is a cutting-edge real estate brokerage firm that has revolutionized the traditional real estate industry through its innovative approach to work and collaboration. As one of the pioneering work-from-anywhere companies, eXp Realty boasts a team of over 2,000 members who operate seamlessly within a virtual world known as eXp World. This cloud-based, 3-D immersive office environment offers unparalleled 24/7 access to collaborative tools and training resources, allowing employees and agents to connect, learn, and thrive regardless of their physical location. The company is globally recognized for fostering creativity, bold problem solving, and an inclusive culture where every voice... Show More
Job Requirements
- High school diploma or GED
- minimum 2 years of experience in the customer service industry
- strong written and verbal communication skills
- excellent organizational skills
- knowledge of Microsoft Office and Google Suite
- problem solving skills
- real estate experience preferred
Job Qualifications
- High school diploma or GED
- real estate experience strongly preferred
- excellent written and verbal communication skills
- excellent organizational skills
- strong knowledge of Microsoft Office and Google Suite
- problem solving skills
- minimum 2 years of experience in the customer service industry
Job Duties
- Provide frontline support for the ticket system
- cross-train in all areas of onboarding and after onboarding
- provide white-glove service to the agents
- answer inquiries in Intercom
- follow up with NPS detractors
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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