Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
work from anywhere
Paid Time Off
401k with 4% match
Medical insurance
Dental Insurance
Vision Insurance
Company provided equipment
Monthly technology stipend
FSA
HSA
Health and Wellness Incentives
Paid parental leave
Job Description
eXp Realty is a pioneering global real estate brokerage distinguished by its innovative work-from-anywhere model and its cutting-edge virtual office platform called eXp World. With over 2,000 team members spread across the United States and beyond, eXp Realty has revolutionized the traditional real estate landscape by leveraging a 3-D fully immersive cloud environment. This virtual workspace enables team members to collaborate seamlessly 24/7, offering immediate access to a wide array of collaborative tools, learning resources, and training sessions. The company boasts a vibrant culture of creativity and audacity, encouraging bold ideas and revolutionary approaches to real estate. Recognized as an... Show More
Job Requirements
- high school diploma or GED
- 2+ years of customer service experience
- real estate experience preferred
- excellent written and verbal communication skills
- excellent organizational skills
- strong knowledge of Microsoft Office and Google Suite
- problem solving skills
Job Qualifications
- high school diploma or GED
- real estate experience strongly preferred
- excellent written and verbal communication skills
- excellent organizational skills
- strong knowledge of Microsoft Office and Google Suite
- problem solving skills
- 2+ years in the customer service industry
Job Duties
- providing white glove service to agents in the virtual environment
- assisting agents with questions through the ticketing system
- frontline support for the ticket system
- cross-trained in all areas of onboarding and after onboarding
- answering inquiries in Intercom
- following up with NPS detractors
- performing other duties as assigned
Job Location
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