eXpert Care Desk, Concierge - (REMOTE)

Job Overview

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Employment Type

Temporary
Hourly
Internship
Consulting
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $20.00
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Benefits

work from anywhere
Paid Time Off
401k with 4% match
Medical insurance
Dental Insurance
Vision Insurance
Company provided equipment
Monthly technology stipend
FSA with employer contributions
HSA with employer contributions
Health and Wellness Incentives
Paid parental leave

Job Description

eXp Realty is a pioneering global real estate brokerage that has revolutionized the industry by embracing a fully virtual work environment. With over 2,000 team members operating remotely, eXp Realty utilizes its exclusive 3-D immersive virtual office platform called eXp World. This innovative cloud-based environment allows real estate professionals to collaborate, train, and grow their business anytime and anywhere, eliminating the constraints of traditional office spaces. Recognized as an 8-time Glassdoor Best Places to Work organization, eXp Realty fosters a culture of innovation, creativity, and inclusivity where bold ideas and audacious solutions are highly encouraged. The company is dedicated to... Show More

Job Requirements

  • High school diploma or GED
  • Real estate experience preferred
  • Excellent written and verbal communication skills
  • Excellent organizational skills
  • Strong knowledge of Microsoft Office and Google Suite
  • Problem-solving skills
  • At least 2 years in the customer service industry

Job Qualifications

  • High school diploma or GED
  • Real estate experience preferred
  • Excellent written and verbal communication skills
  • Excellent organizational skills
  • Strong knowledge of Microsoft Office and Google Suite
  • Problem-solving skills
  • At least 2 years of experience in customer service

Job Duties

  • Providing white glove service to agents in virtual environment
  • Assisting agents with questions through ticketing system
  • Directing agents to appropriate company resources
  • Frontline support for ticket system
  • Cross-trained in onboarding and post-onboarding processes
  • Answering inquiries through Intercom
  • Following up with NPS detractors
  • Performing other duties as assigned

Job Location

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