Experience Specialist/Receptionist: Northwest Family Medicine
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Parental leave
401K Matching
Employee Recognition Program
Dental Insurance
Health Insurance
Paid holidays
short-term disability
long-term disability
Pet insurance
Daily Pay
Tuition Reimbursement
Adoption assistance
Job Description
Northwest Family Medicine is a well-established healthcare provider committed to delivering exceptional medical care through compassionate patient interactions and efficient administrative support. As a part of UnityPoint Health, Northwest Family Medicine benefits from being affiliated with a Top 150 Place to Work in Healthcare, recognized by Becker's Healthcare for several consecutive years, highlighting a strong commitment to employee well-being and professional growth. UnityPoint Health’s Total Rewards program offers comprehensive benefits tailored to meet diverse employee needs including paid time off, parental leave, 401K matching, dental and health insurance, and unique perks like pet insurance and adoption assistance. This reflects the... Show More
Job Requirements
- High school degree or vocational school graduate
- Previous medical office experience preferred
- Strong customer service skills
- Excellent computer skills and abilities
- Ability to understand and apply guidelines, policies and procedures
- Strong personable skills to interact with physicians, health care team members, patients and support systems
- Effective communication skills
- Proficient in Microsoft Office
- Customer and patient focused
- Medical terminology or background a plus
Job Qualifications
- High school degree or vocational school graduate
- Previous medical office experience preferred
- Strong customer service skills
- Excellent computer skills and abilities
- Ability to understand and apply guidelines, policies and procedures
- Strong personable skills to interact with physicians, health care team members, patients and support systems
- Effective communication skills
- Proficient in Microsoft Office
- Customer and patient focused
- Medical terminology/background a plus
Job Duties
- Greets patients and visitors and obtains accurate information and signatures for office records
- Obtain signatures on all forms pertinent to the patient's current visit from the patient or family member who has authority to sign on behalf of the patient
- Photo-copy and scan insurance cards and driver's licenses
- Adhere to all confidentiality policies and procedures
- Answers telephone calls promptly and accurately
- Takes telephone messages and directs calls in an appropriate and professional manner
- Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested
- Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits
- Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations
- Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM
- Balance team and individual responsibilities
- be open and objective to other's views
- give and welcome feedback
- contribute to positive team goals
- and put the success of the team above own interests
- Open and/or closes the clinic following specific guidelines of the individual clinic
- Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
- Perform functions other than described due to extenuating circumstances
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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