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Experience Specialist/Receptionist: Ingersoll Family Medicine
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid Time Off
Parental leave
401K Matching
Employee Recognition Program
Dental Insurance
Health Insurance
Paid holidays
short-term disability
long-term disability
Pet insurance
Early access to earned wages
Tuition Reimbursement
Adoption assistance
Job Description
UnityPoint Health is a leading healthcare system known for its commitment to delivering exceptional care and fostering a supportive work environment for its employees. Recognized multiple times as a Top 150 Place to Work in Healthcare by Becker's Healthcare, UnityPoint Health places significant emphasis on creating a culture where every team member feels valued, respected, and empowered. The organization offers a comprehensive Total Rewards program designed to support team members at every stage of life, providing benefits such as paid time off, parental leave, 401K matching, employee recognition programs, dental and health insurance, paid holidays, and disability coverage. Additionally, innovative... Show More
Job Requirements
- High school diploma or GED required
- 1+ year of customer service or front desk experience preferred healthcare setting is a plus
- Excellent interpersonal communication and problem-solving skills required
- Strong attention to detail and ability to multitask required
- Basic proficiency in computer systems and software required including Microsoft Office and scheduling platforms
- Professional appearance and demeanor required
Job Qualifications
- High school diploma or GED
- 1+ year of customer service or front desk experience preferred healthcare setting is a plus
- Excellent interpersonal communication and problem-solving skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Basic proficiency in computer systems and software including Microsoft Office and scheduling platforms
- Professional appearance and demeanor
Job Duties
- Greet patients and visitors with warmth and professionalism creating a welcoming environment
- Check patients in and out verify personal and insurance information and update records as needed
- Schedule confirm and manage patient appointments using the clinic's electronic health record (EHR) system
- Answer incoming phone calls respond to inquiries and direct calls to the appropriate departments
- Collect and process payments issue receipts and assist with billing questions
- Maintain confidentiality of all patient records and comply with HIPAA regulations
- Monitor the waiting area to ensure cleanliness comfort and an organized flow of traffic
- Coordinate with clinical staff to manage patient flow and minimize wait times
- Perform general administrative duties such as data entry filing faxing and scanning documents
- Assist in onboarding new patients and educating them on clinic policies and procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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