Experience Specialist/Receptionist: Ingersoll Family Medicine
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid Time Off
Parental leave
401K Matching
Employee Recognition Program
Dental Insurance
Health Insurance
Paid holidays
short-term disability
long-term disability
Pet insurance
Early access to earned wages
Tuition Reimbursement
Adoption assistance
Job Description
UnityPoint Health is a leading healthcare system known for its commitment to delivering exceptional care and fostering a supportive work environment for its employees. Recognized multiple times as a Top 150 Place to Work in Healthcare by Becker's Healthcare, UnityPoint Health places significant emphasis on creating a culture where every team member feels valued, respected, and empowered. The organization offers a comprehensive Total Rewards program designed to support team members at every stage of life, providing benefits such as paid time off, parental leave, 401K matching, employee recognition programs, dental and health insurance, paid holidays, and disability coverage. Additionally, innovative perks like pet insurance, early access to earned wages via Daily Pay, tuition reimbursement, and adoption assistance illustrate UnityPoint Health's dedication to employee well-being and professional growth. Located within the Ingersoll Family Medicine clinic, UnityPoint Health seeks a dedicated Experience Specialist/Receptionist to join its healthcare team on a full-time basis. The position offers a Monday through Friday schedule, from 7:45 AM to 4:45 PM, with comprehensive benefits included.
The Experience Specialist/Receptionist position is a pivotal role within the patient experience journey at UnityPoint Health. Serving as the first point of contact for patients and visitors, the individual in this role is essential in crafting a warm, welcoming, and professional environment that reflects the organization’s high standards of care and service. This role blends administrative duties with outstanding customer service, contributing directly to the clinic's efficiency and reputation. Responsibilities include managing front desk operations, greeting and guiding patients through the check-in and check-out processes, verifying insurance and personal information, and scheduling appointments through the clinic's electronic health record (EHR) system. In addition to these tasks, the Experience Specialist/Receptionist handles incoming communications, provides assistance with billing inquiries, and works alongside clinical staff to maintain smooth patient flow and reduce wait times. Adherence to HIPAA regulations and maintaining patient confidentiality is also a critical component of the role. This position is well suited for professionals who excel in multitasking, communication, and possess a keen attention to detail while working in a fast-paced healthcare setting. By occupying this front-line role, the Experience Specialist/Receptionist contributes significantly to improving patient satisfaction, reinforcing the clinic's trusted image, and supporting the dedicated healthcare team at UnityPoint Health. This position represents an excellent opportunity for individuals seeking to develop their careers within a respected and growing healthcare organization that prioritizes employee development and a culture of belonging.
The Experience Specialist/Receptionist position is a pivotal role within the patient experience journey at UnityPoint Health. Serving as the first point of contact for patients and visitors, the individual in this role is essential in crafting a warm, welcoming, and professional environment that reflects the organization’s high standards of care and service. This role blends administrative duties with outstanding customer service, contributing directly to the clinic's efficiency and reputation. Responsibilities include managing front desk operations, greeting and guiding patients through the check-in and check-out processes, verifying insurance and personal information, and scheduling appointments through the clinic's electronic health record (EHR) system. In addition to these tasks, the Experience Specialist/Receptionist handles incoming communications, provides assistance with billing inquiries, and works alongside clinical staff to maintain smooth patient flow and reduce wait times. Adherence to HIPAA regulations and maintaining patient confidentiality is also a critical component of the role. This position is well suited for professionals who excel in multitasking, communication, and possess a keen attention to detail while working in a fast-paced healthcare setting. By occupying this front-line role, the Experience Specialist/Receptionist contributes significantly to improving patient satisfaction, reinforcing the clinic's trusted image, and supporting the dedicated healthcare team at UnityPoint Health. This position represents an excellent opportunity for individuals seeking to develop their careers within a respected and growing healthcare organization that prioritizes employee development and a culture of belonging.
Job Requirements
- High school diploma or GED required
- 1+ year of customer service or front desk experience preferred healthcare setting is a plus
- Excellent interpersonal communication and problem-solving skills required
- Strong attention to detail and ability to multitask required
- Basic proficiency in computer systems and software required including Microsoft Office and scheduling platforms
- Professional appearance and demeanor required
Job Qualifications
- High school diploma or GED
- 1+ year of customer service or front desk experience preferred healthcare setting is a plus
- Excellent interpersonal communication and problem-solving skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Basic proficiency in computer systems and software including Microsoft Office and scheduling platforms
- Professional appearance and demeanor
Job Duties
- Greet patients and visitors with warmth and professionalism creating a welcoming environment
- Check patients in and out verify personal and insurance information and update records as needed
- Schedule confirm and manage patient appointments using the clinic's electronic health record (EHR) system
- Answer incoming phone calls respond to inquiries and direct calls to the appropriate departments
- Collect and process payments issue receipts and assist with billing questions
- Maintain confidentiality of all patient records and comply with HIPAA regulations
- Monitor the waiting area to ensure cleanliness comfort and an organized flow of traffic
- Coordinate with clinical staff to manage patient flow and minimize wait times
- Perform general administrative duties such as data entry filing faxing and scanning documents
- Assist in onboarding new patients and educating them on clinic policies and procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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