Expeditor/Food Runner

Spokane, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

flexible scheduling

Training and Development

Job Description

This renowned restaurant is well-known for providing exceptional dining experiences through top-notch service and high-quality food. Established as a favorite destination for both locals and tourists, this dining establishment prides itself on maintaining rigorous standards for food preparation, presentation, and customer service within a fast-paced and dynamic environment. The restaurant fosters a vibrant work culture that prioritizes teamwork, communication, and safety to ensure guests receive timely and delicious meals that exceed expectations. The team is composed of passionate culinary and service professionals dedicated to creating memorable experiences for every guest who walks through the door.

The Food Expediter plays a crucial role in bridging the gap between the kitchen and the dining room by coordinating orders, verifying the quality and presentation of dishes, and facilitating smooth service operations. This full-time position requires an individual who excels at multitasking, working efficiently under pressure, and communicating clearly with both the kitchen team and front-of-house staff. The expediter is responsible for managing the expediting station during peak service periods, ensuring every dish meets the restaurant standards before being delivered to guests, and maintaining cleanliness and safety in the service areas. The role also demands a high level of knowledge about the menu offerings to assist servers effectively and promote customer satisfaction.

In addition to sustaining quality and timeliness, the expediter monitors ticket times, organizes orders by table and seat number, and helps fulfill special guest requests while complying with health department regulations and food safety protocols. The position requires an active and pleasant demeanor, a strong work ethic, and the flexibility to work nights, weekends, and holidays as needed. By effectively overseeing order flow and facilitating communication, the Food Expediter significantly contributes to the overall dining experience, operational efficiency, and reputation of the restaurant, making this role vital in the hospitality team.

Job Requirements

obtain and maintain a valid gaming license
obtain and maintain a Food Handlers Certificate
obtain and maintain MAST certification
high school diploma or equivalent
one year of experience in a related food expediting or restaurant position
strong communication skills
ability to work under pressure
multitasking ability
willingness to work flexible hours including nights, weekends, and holidays
knowledge of health and safety regulations

Job Qualifications

high school diploma or equivalent
one year of experience as a food expediter or other related restaurant position in a high-volume restaurant
demonstrate a pleasant attitude and energy to ensure exceptional guest service
present a professional demeanor, appearance, and communication skills in accordance with company guidelines
working knowledge of restaurant floor plans
ability to work under pressure and multitask in a fast-paced environment
clear communication skills with guests and team members regarding food and beverage orders and guest questions and concerns
ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
maintain a safe and clean restaurant environment
willingness to work a flexible schedule including nights, weekends, and holidays

Job Duties

manage the expediting station during service periods, serving as the communication hub between the kitchen and service staff
demonstrate knowledge of all menu offerings and understand detailed descriptions of each item
verify food orders for accuracy, presentation, and quality before delivery to guests
coordinate with kitchen staff to ensure the timely preparation and delivery of all menu items
send complete orders out by table/seat number and follow all ticket requests (i.e., Send Solo, Split, For Table, etc.)
deliver food to tables promptly and accurately, describing dishes when appropriate
perform line checks to ensure proper par levels of all required products are on hand on an ongoing basis
assist servers during peak periods to maintain service efficiency and guest satisfaction
ensure all plates, garnishes, and accompaniments meet presentation standards
monitor ticket times and communicate delays to appropriate team members
maintain the cleanliness of service areas and assist with side work as needed
follow all health department regulations and food safety protocols
communicate guest preferences, allergies, and special requests clearly to kitchen staff
perform other duties and side work as assigned