Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $87,000.00 - $119,000.00
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Work Schedule

Standard Hours
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Benefits

Relocation assistance
bonus eligible
Health Insurance
Dental Insurance
Paid Time Off
Employee training and development
Retirement Plan

Job Description

The Ritz-Carlton Dallas Las Colinas, located in Irving, Texas, is a distinguished luxury hotel that is part of Marriott International's portfolio of award-winning properties worldwide. Known for delivering exceptional guest experiences with a focus on elegance and thoughtful service, The Ritz-Carlton franchise sets the gold standard in luxury hospitality. At this prestigious property, the team members, known as Ladies and Gentlemen, are committed to creating lifelong memories for guests through creativity, compassion, and attention to detail. The hotel fosters an environment where diverse backgrounds and unique talents of its associates are valued and celebrated, promoting equal opportunity and inclusiveness in the workplace. With over 100 renowned properties globally, The Ritz-Carlton has built a reputation for excellence in care and comfort, consistently earning accolades for its superior service.

The role of Culinary Manager at The Ritz-Carlton Dallas Las Colinas is a full-time management position with an annual salary range of $87,000 to $119,000, plus eligibility for bonuses. This position includes relocation assistance, making it accessible for qualified candidates seeking a career move. As a Culinary Manager, you will exhibit your culinary talents by actively performing tasks and simultaneously leading the kitchen staff. The role involves managing all food-related functions while striving to improve guest and employee satisfaction, enhancing operational efficiency, and maximizing the financial success of the culinary department. Your responsibilities will cover supervising multiple kitchen areas, including banquets, room service, restaurants, bars/lounges, and the employee cafeteria, alongside managing support areas such as dish rooms and purchasing.

Your leadership will be crucial in guiding and developing the kitchen team and direct reports by setting performance standards, monitoring, and providing training in culinary techniques and food safety. You will lead by example, instilling the Ritz-Carlton's Gold Standards, such as the Employee Promise, Credo, and Service Values, which are foundational to the property’s culture and success. A key part of your role will be to maintain exceptional food quality and presentation, develop menus, manage costs, and ensure compliance with sanitation and food handling standards. In addition to culinary expertise, the position demands strong interpersonal skills to foster trust and cooperation within your team while maintaining high guest service standards that meet the expectations of luxury hospitality customers.

The Culinary Manager will also be responsible for managing human resource activities, including training, mentoring, coaching, administering performance appraisals, and handling disciplinary procedures in line with company policies. You will play an integral role in budgeting for your department, managing expenses related to food, supplies, uniforms, and equipment, and collaborating with other departments such as Banquets and Catering to ensure cohesive service and quality. Responding to guest feedback and complaints in a proactive and professional manner is essential to this position, reinforcing an excellent guest experience that encourages repeat visits.

Joining The Ritz-Carlton Dallas Las Colinas means becoming part of a globally recognized brand known for luxury and high standards where you will have the opportunity to grow professionally and personally. The position challenges you to be your best self, work with an amazing global team, and build a rewarding career in the hospitality industry. The Ritz-Carlton offers a supportive and inclusive workplace culture dedicated to employee success and guest satisfaction.

Job Requirements

  • high school diploma or GED
  • 6 years experience in culinary, food and beverage, or related professional area
  • OR 2-year degree in Culinary Arts, Hotel and Restaurant Management, or related field
  • 4 years experience in culinary, food and beverage, or related professional area
  • proven leadership skills
  • strong communication skills
  • knowledge of food handling and sanitation
  • ability to manage budgets and control expenses
  • capability to train and develop staff
  • proficiency in guest relations and complaint resolution

Job Qualifications

  • high school diploma or GED with 6 years of culinary, food and beverage, or related experience
  • OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major with 4 years of culinary, food and beverage, or related experience
  • strong leadership and interpersonal communication skills
  • knowledge of food safety and sanitation standards
  • experience in budget management and cost control
  • ability to develop menus and food presentation
  • experience in staff training and performance management
  • ability to handle guest feedback and resolve complaints professionally

Job Duties

  • provides direction for all day-to-day operations
  • understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps
  • provides guidance and direction to subordinates including setting performance standards and monitoring performance
  • utilizes interpersonal and communication skills to lead, influence, and encourage others
  • encourages and builds mutual trust, respect, and cooperation among team members
  • supervises and coordinates activities of cooks and workers engaged in food preparation
  • demonstrates new cooking techniques and equipment to staff
  • develops and implements guidelines and control procedures for purchasing and receiving areas
  • establishes goals including performance goals, budget goals, and team goals
  • communicates the importance of safety procedures and monitors related processes
  • manages department controllable expenses including food cost, supplies, uniforms and equipment
  • participates in budgeting process
  • provides direction for menu development
  • monitors the quality of raw and cooked food products
  • determines how food should be presented and creates decorative food displays
  • ensures compliance with food handling and sanitation standards
  • prepares and cooks foods
  • provides and supports service behaviors that exceed customer satisfaction
  • manages day-to-day operations to meet quality and customer expectations
  • interacts with guests to obtain feedback on product quality and service levels
  • responds to and handles guest problems and complaints
  • empowers employees to provide excellent customer service
  • reviews guest satisfaction data to identify areas of improvement
  • identifies developmental needs of staff and provides coaching
  • manages employee disciplinary procedures
  • analyzes information and solves problems

Job Criteria

Experience

Expert Level (7+ years)


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