Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $91,000.00 - $125,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
bonus eligible
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program

Job Description

The Ritz-Carlton New York Central Park is a distinguished luxury hotel located in the heart of New York City. As part of the globally renowned Ritz-Carlton brand under Marriott International, this property exemplifies excellence in hospitality and delivers exceptional guest experiences that create lifelong memories. The Ritz-Carlton brand is celebrated worldwide for its commitment to delivering rare and special luxury service, driven by a culture that fosters creativity, thoughtfulness, and compassion among its employees. With over 100 award-winning properties across the globe, The Ritz-Carlton maintains a reputation as a leader in the luxury hotel industry by consistently exceeding guest expectations through its Gold Standards, which include principles such as the Employee Promise, Credo, and Service Values.

The position available is a full-time Management role based at The Ritz-Carlton New York Central Park, with an annual pay range of $91,000 to $125,000, and eligibility for bonuses. The role involves exhibiting strong culinary talents while assisting in leading the kitchen staff and managing all food-related functions within the property. The successful candidate will oversee all kitchen areas, including banquets, room service, restaurants, bars/lounges, and employee cafeterias, as well as support areas such as the dish room and purchasing. The primary focus is on ensuring consistent, high-quality food production and maintaining sanitation and food safety standards. This role also requires a hands-on approach to food preparation and supervision, demonstrating new cooking techniques, and guiding staff development.

Key responsibilities include setting and maintaining goals related to culinary function and activities, developing guidelines and control procedures for purchasing and receiving, managing controllable expenses such as food costs and supplies, and participating in the budgeting process. The Manager will lead efforts to maintain culinary standards through menu development, quality control of food products, food presentation, and compliance with food handling regulations. An essential aspect of the role is to provide exceptional customer service by supporting service behaviors that exceed guest expectations, handling guest feedback and complaints effectively, and creating a positive atmosphere for both guests and employees.

In addition, this leadership role involves managing human resource activities such as coaching and mentoring employees, administering performance appraisals, conducting training on cooking fundamentals and plate presentation, and ensuring fair and equitable treatment of staff. The Manager is also responsible for enforcing disciplinary procedures and supporting related processes to maintain team standards.

Working at The Ritz-Carlton New York Central Park means joining a team that embraces a diverse and inclusive work environment where unique backgrounds are valued and celebrated. Marriott International is committed to equal opportunity employment and creating access to opportunity for all associates, including those with disabilities and veterans. Being part of this team offers the chance to thrive in a dynamic, world-class hospitality setting, grow professionally, and contribute to the continued success of a globally recognized luxury brand. Embracing the Gold Standards and culture of The Ritz-Carlton is essential to being the best version of yourself and delivering the impeccable service that guests have come to expect.

Job Requirements

  • High school diploma or GED
  • Six years of experience in culinary, food and beverage, or related professional area
  • OR two-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major
  • Four years of experience in culinary, food and beverage, or related professional area
  • Ability to lead kitchen operations and manage staff
  • Strong communication and interpersonal skills
  • Knowledge of food safety and sanitation standards
  • Proven experience in budget management and controlling expenses
  • Ability to provide exceptional customer service
  • Experience in coaching and developing employees

Job Qualifications

  • High school diploma or GED with six years of relevant culinary or food and beverage experience
  • OR two-year degree in Culinary Arts, Hotel and Restaurant Management, or related major with four years of relevant experience
  • Strong leadership and interpersonal communication skills
  • Proficiency in kitchen operations and employee supervision
  • Knowledge of budgeting and expense management
  • Experience with food safety and sanitation standards
  • Ability to deliver exceptional customer service and handle guest relations
  • Skilled in coaching, mentoring and performance management
  • Familiarity with menu development and food presentation techniques

Job Duties

  • Provide direction for day-to-day kitchen operations
  • Perform employee duties in absence or arrange replacements
  • Guide and monitor subordinate performance
  • Lead by example with integrity and effective communication
  • Supervise and coordinate food preparation staff
  • Develop and implement guidelines for purchasing and receiving
  • Establish and communicate culinary and safety goals
  • Manage department expenses and budget participation
  • Ensure menu development and maintain food quality standards
  • Oversee food presentation and decorative displays
  • Ensure compliance with food handling and sanitation standards
  • Provide exceptional customer service and handle guest feedback
  • Coach and mentor employees for skill development
  • Administer performance appraisals and disciplinary procedures
  • Communicate effectively with executive teams and staff

Job Criteria

Experience

Expert Level (7+ years)


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