Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
retirement savings
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Competitive wages
Job Description
Pyramid Global Hospitality is a renowned leader in the hospitality industry, operating over 230 properties worldwide. The company is deeply committed to fostering a People First culture, which emphasizes the importance of inclusivity, employee development, and overall wellbeing. Pyramid Global Hospitality goes beyond traditional hospitality practices by creating a supportive and inclusive work environment where employees feel valued and empowered. Their extensive benefits package includes comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. This commitment to employees extends into ongoing training and development opportunities, providing staff with the tools... Show More
Job Requirements
- High school diploma or equivalent
- two years hotel/resort experience
- strong computer skills with sales and catering database applications
- familiarity with property management systems
- proficiency in Microsoft Office programs
- excellent customer centric interpersonal guest service resolution experience
- pleasant and helpful personality
- self-motivated sales drive
- ability to work under time pressure and flexible hours
- strong organizational skills
Job Qualifications
- High school diploma or equivalent
- two years hotel/resort experience
- strong computer skills with sales & catering database applications, property management systems, and Microsoft Office
- excellent customer centric interpersonal guest service resolution experience
- pleasant and helpful personality
- strong self-motivated sales drive
- ability to work under time pressures and flexible hours
- well organized and efficient
Job Duties
- Demonstrates complete ownership of the sales cycle including prospecting, selling, closing, planning, and servicing
- responds to all group, catering, event, and in-house rooms/function needs inquiries to obtain signed contracts
- coordinates, plans, and communicates on all aspects/details of group/event including room blocks, service details, menu planning, audio visual requirements, diagrams, pricing, and payment
- prepares sales, banquet & catering proposals, contracts, invoices, resumes, and banquet event orders
- schedules and provides property tours with potential/in-house clients
- enhances group events and department profitability by using up-selling techniques and recommending profit improvements
- communicates frequently and effectively with group contacts and attendees to ensure expectations are met/exceeded
- communicates potential issues, concerns, and future business potential to appropriate managers
- manages rooming list reservations, call-in group block consolidation, transportation details, meeting agendas, and PCI compliant billing authorizations
- maintains knowledge of property accommodations, meeting facilities, and support services
- develops strong knowledge and utilization of industry and company systems and processes
- participates in local community events and trade shows
- becomes a system expert for reporting, profile maintenance, and e-proposal support
- maintains menus, pricing, and specifications in systems
- remains alert, courteous, and helpful to guests
- attends weekly meetings
- handles incoming calls, walk-ins, and meeting RFPs
- provides sales administrative support including website updating and package creation
- processes amenity and VIP requests
- prepares daily, weekly, and monthly reports
- performs general administrative office duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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