Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $65,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
Life insurance
short-term disability
accident insurance
critical illness insurance
401k
Job Description
Heritage Companies is a distinguished hospitality group rooted deeply in the culture, spirit, and traditions of New Mexico. Known for its strong commitment to preserving local heritage while fostering an engaging and supportive work environment, Heritage Companies operates various hotels, resorts, and restaurants across the state. Their dedication to employee experience is evident through generous perks such as career growth opportunities across the portfolio, exclusive employee discounts on hotel room rates, spa services, and food at all affiliated establishments. The company prides itself on creating a work culture that blends professionalism with a strong sense of community, allowing staff to... Show More
Job Requirements
- High school diploma or equivalent experience
- Three years or equivalent combination of education and experience
- Housekeeping or hospitality experience preferred
- Knowledge of Microsoft Office, Internet Explorer and prior PMS experience
- Ability and willingness to work flexible hours including weekends, holidays and late nights
- Ability to work on your feet for eight hours or more
- Must be able to lift, push, reach for, carry 40 plus pounds frequently
- Excellent verbal communication and ability to multitask
Job Qualifications
- High school diploma or equivalent experience
- Associate's degree in management or hospitality preferred
- Three years or equivalent combination of education and experience
- Housekeeping or hospitality experience preferred
- Knowledge of Microsoft Office and internet explorer
- Prior property management system (PMS) experience
- Excellent verbal communication skills
- Ability to multitask
Job Duties
- Work under direction of the General Manager
- Maintain a positive and professional approach with employees, coworkers, and guests
- Set goals for performance that coincide with Heritage's plans and vision
- Ensure compliance with safety, legal, operations, labor, and the Heritage brand product and regulations policies
- Direct team members toward accomplishing daily goals and ensuring that all hotel and resort accommodations are fully cleaned by the standard check-in time of 4:00PM
- Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments
- Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness
- Report, as directed, any observed deviations to established standards
- Advises manager or desk clerk of rooms ready for occupancy
- Navigate interview, hire, disciplinary, and termination actions when necessary for team members
- Assign, train, mentor and direct team members to carry out exceptional guest experiences and foster a clean environment for guest and employees to feel engaged and valued
- Maintain guest rooms and public areas in a clean, comfortable and saleable condition, including front of house areas
- Enforce standard procedures for the acceptance, security, and return on customer lost and found items
- Resourcefully solve any issues that arise and seize control of any problematic situation
- Review occupancy levels and event levels to staff team member labor accordingly
- Prepare and initiate on-going correct cleaning of carpets, drapes, windows and upholstery
- Handle all guest and employee concerns with tact and follow-up
- Review and maintain linen inventory and proper storage
- Implement as needed an ongoing housekeeping training program for all new housekeeping employees
- Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies
- Perform other duties as assigned consistent with the functions of this position as needed at any of the properties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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