Executive Housekeeper

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $16.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

100% employer paid life insurance

Voluntary Life and AD&D Insurance

short-term disability insurance

accident insurance

critical illness insurance

401k with Employer Contribution

Employee Referral Program

hotel discounts

paid time off (PTO)

performance-based bonuses

Career growth opportunities

supportive work environment

Job Description

Holiday Inn Express & Suites Charlotte Airport, located at 108 Airport Commons Dr., Charlotte, NC 28208, is part of the renowned Maya Hotels family, a respected name in the hospitality industry committed to delivering exceptional guest experiences. As a distinguished hotel operating under globally recognized brands such as Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft, Maya Hotels prides itself on maintaining high standards of service, quality, and comfort for every guest. The hotel’s strategic location near Charlotte Airport makes it a preferred choice for travelers seeking convenience, comfort, and excellent service during... Show More

Job Requirements

High school diploma or equivalent
prior experience in housekeeping leadership preferably in hotel or resort environment
strong supervisory and leadership skills
excellent communication skills
attention to detail
willingness to work flexible shifts including weekends and holidays
ability to stand, walk, bend, and lift for extended periods
ability to lift and carry up to 30lbs
ability to navigate guest rooms and back-of-house areas safely and efficiently
comfortable working in indoor and outdoor areas
adherence to company policies and grooming standards

Job Qualifications

High school diploma or equivalent
hospitality or business-related certifications preferred
prior experience of housekeeping leadership, preferably in a hotel or resort environment
strong supervisory skills with the ability to motivate and develop team members
ability to interact professionally with guests and team members
strong organizational skills to maintain cleanliness standards
willingness to work various shifts, including weekends and holidays
ability to work both independently and collaboratively with hotel staff

Job Duties

Assist in the preparation of the annual departmental operating budget and financial goals
monitor expenditures, labor usage, and supply inventories to maximize efficiency and cost control
maintain accurate stock levels and control cost-per-room metrics for housekeeping and laundry operations
perform room and public area inspections to ensure standards of cleanliness, condition, and presentation are met
provide guidance and retraining for staff when deficiencies are identified
attend to special guest requests, including VIPs and long-term or repeat guests, ensuring a tailored and memorable experience
promptly respond to and resolve guest complaints, ensuring complete satisfaction
greeting and acknowledge all guests with warmth and professionalism
order housekeeping and laundry supplies and equipment efficiently to reduce waste and support eco-friendly practices
maintain safe handling, storage, and security of lost and found items
promote a safe and hazard-free work environment for all team members
know and follow all fire and emergency response procedures, including the use of the fire panel and evacuation processes
practice safe working habits such as proper lifting techniques, minimizing tripping hazards, and correct use of cleaning chemicals
maintain a professional appearance in line with Maya Hotels Grooming Policy
adhere to all Maya Hotels policies, procedures, and Code of Ethics

Job Location

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