Executive Housekeeper

San Juan, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $16.75 - $26.25

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Uniform allowance

Job Description

The Executive Housekeeper position is a vital role within the hospitality industry, responsible for maintaining the cleanliness and appearance of guest accommodations and public areas in a hotel setting. This role ensures that all housekeeping team members carry out their tasks according to established brand and company standards, contributing significantly to guest satisfaction and the overall guest experience. An Executive Housekeeper holds the leadership and supervisory responsibilities for the entire housekeeping department, including managing staff, supplies, linen, equipment, and related housekeeping work orders. In addition to overseeing daily housekeeping operations, this position involves collaboration with other departments to maintain high standards of service and facility upkeep.

This role also deals with critical operational concerns such as inventory control, budget management, safety compliance, and maintenance oversight. The Executive Housekeeper supervises various team members, including Laundry Supervisors, Room Attendants, House Persons, and Housekeeping Supervisors, ensuring they are well-trained and motivated. This position requires a proactive approach to handling guest complaints, conducting inspections, and managing inventory for guest supplies and amenities. The role is essential in maintaining a clean, safe, and welcoming environment for guests, directly impacting the hotel's reputation and service quality.

The Executive Housekeeper is also responsible for enforcing safety and sanitation standards, handling lost and found items, and ensuring security measures are in place for guests, employees, and property assets. Attention to employee development and satisfaction is another critical aspect of this role, with a focus on fostering a positive work culture and consistent quality service delivery. As an integral part of hotel management, the Executive Housekeeper assists in the preparation of annual budgets and periodic forecasts, monitors operating costs, and supports rehabilitation projects for furniture and fixtures. This role demands excellent organizational, supervisory, and communication skills, combined with physical stamina and the ability to work across various shifts in a dynamic hotel environment.

Job Requirements

prior experience as a room attendant
ability to lift and carry boxes and equipment up to 40 pounds
ability to read and write basic English
ability to stand and exert mobility for up to four hours
ability to sit, bend, stoop, climb, kneel, reach, and visual acuity
physical ability to perform all housekeeping functions as needed

Job Qualifications

basic knowledge of sanitation requirements, controls and chemical applications
knowledge of corporate housekeeping policies especially regarding safety and security
basic mathematical skills for financial reporting
exceptional supervisory skills
ability to deal effectively with team members, customers, vendors, and contractors
ability to coordinate with other departments for housekeeping services
physical ability to stand, walk, bend, reach, and move continuously for inspections
ability to use computer systems for inventory control

Job Duties

ensuring complete guest satisfaction
investigating guest complaints
assigning and supervising all housekeeping team members
ensuring established standards and procedures are followed according to brand and company standards
inspecting and evaluating physical condition of guestrooms and public areas
conducting inventories of guest supplies and amenities monthly
training housekeeping and laundry staff according to expectations and standards
supervising and operating linen, supply, and storage rooms
enforcing inventory controls for uniforms, linens, and supplies
documenting departmental needs for budget requests
managing and adjusting to comply with energy conservation programs
maintaining key control
ensuring team member satisfaction and development
assisting in monitoring and controlling the operating budget
ensuring maintenance of building, furniture, fixtures, and equipment
evaluating condition of furniture, fixtures, decor and assisting rehab projects
maintaining quality standards and service for property, product, and people
updating safety procedures
ensuring proper use of cleaning agents
compliance with fire and safety issues
planning and conducting housekeeping staff meetings
providing assistance, instruction, and making hiring decisions
communicating with management and departments for procedural compliance
working all shifts
maintaining and controlling lost and found items
assisting in development of annual budgets and forecasts
ensuring security for customers, employees, and property assets
implementing cultural expectations within housekeeping
assisting in cleaning rooms, public areas, inspections, and laundry functions as needed
training housekeeping team members in various roles
inspecting and cleaning rooms
performing other duties as assigned