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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $16.96 - $19.08
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible schedule
Job Description
The Fond du Lac Band of Lake Superior Chippewa, also known as Nagaajiwanaang (Where the water stops), is a sovereign Ojibwe nation and one of the six Bands of the Minnesota Chippewa Tribe. As a significant employer within Carlton County, the Fond du Lac Band is deeply committed to fostering a diverse, inclusive, and supportive workforce that comprises Band members, native peoples, and individuals from nearby communities. The Band operates a wide range of programs and enterprises, including gaming facilities, tribal government, health services, and education that champions language preservation, cultural heritage, and environmental stewardship. This creates an enriching work... Show More
Job Requirements
- High School diploma or GED equivalent
- Minimum 1-year paid experience in the casino industry
- Proficiency in player development software such as PASIS Loyalty or similar
- Excellent verbal and communication skills
- Ability to work weekends, nights, holidays and special events
- Availability for on-call duties
- Attention to detail and accuracy in data hygiene
- Ability to lift 50lbs
- Maintain professional appearance and hygiene
- Subject to drug and alcohol testing
- Subject to background checks
- Ability to work independently and establish priorities
- Must attend all required trainings
Job Qualifications
- No driver's license required
- High School diploma or GED equivalent
- Minimum 1-year paid experience working in a casino industry
- Preferred experience in table games and slots
- Proficiency in PASIS Loyalty, Loyalty Rewards Management, Super-Playmate or similar software
- Excellent verbal and communication skills
- Ability to relate well with the public
- Positive attitude and strong personality
- Knowledge of computer applications including word processing, Access, Excel and Microsoft Outlook
- Ability to communicate effectively orally and in writing
- Ability to work independently and establish priorities
- Attention to detail and accuracy
- Ability to establish professional and harmonious working relationships
- Subject to drug and alcohol testing
- Subject to pre-employment and annual background checks
Job Duties
- Recruit new high-level players through direct mail, phone calls, referrals, guest visitation and offsite events
- Identify and target potential customers through cold calling, networking, referrals and online research
- Develop and maintain strong, ongoing relationships with high-end, VIP and loyal guests
- Identify guest preferences, anticipate needs and personalize services to enhance their gaming experience
- Ensure top-tier guests feel valued, recognized and appreciated during their visits
- Generate new and repeat business and support company goals
- Coordinate guests' reservations for restaurants, Event Center and Hotel
- Greet guests on casino floor, establishing rapport and providing complimentary amenities
- Develop, train and implement the Host Program
- Assist with organization and implementation of players' parties, special events and promotions
- Maintain confidentiality of financial and personnel records
- Attend mandatory department, Title 31 and SAR trainings
- Represent the Fond du Lac Band positively in the community
- Maintain clean and organized work area and professional appearance
- Be available for weekends, nights, holidays, special events and on-call duties
- Display professionalism in responding to all requests, complaints and problems
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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