Executive Concierge Travel Advisor

Rich's, also known as Rich Products Corporation, is a renowned family-owned food company with a rich heritage dedicated to inspiring possibilities. Established as a global leader in the food industry, Rich's provides a broad range of products including cakes, icings, pizzas, appetizers, and specialty toppings that are used by homes, restaurants, and bakeries worldwide. Boasting over 13,500 associates spread across 100 locations globally, Rich's generates annual sales of approximately $5.9 billion. The company's portfolio extends beyond great food products by offering creative solutions designed to help foodservice professionals compete effectively in various sectors such as retail, in-store bakery, deli, and prepared foods among others. Committed to fostering a culture built on family values, Rich's emphasizes care for its associates and customers through competitive compensation, supportive benefits, and community engagement initiatives.

The Executive Concierge Travel Advisor role at Rich's is tailored for an experienced professional who provides bespoke, high-touch travel and lifestyle services to a prestigious portfolio of high-profile executives and VIP clients. The position demands a dedication to delivering seamless and exceptional travel experiences while maintaining utmost discretion, professionalism, and meticulous attention to detail. As part of this role, the advisor acts as the primary luxury travel consultant responsible for managing sophisticated and personalized domestic and international travel arrangements. These include but are not limited to first and business class air travel, luxury hotel and resort bookings, private transfers, exclusive dining reservations, entertainment, and curated luxury experiences.

This position entails overseeing the entire travel reservation process from booking and ticketing to exchanges, modifications, and quality assurance, ensuring an exceptional client experience is consistently delivered. The successful candidate will harness deep industry knowledge across global luxury destinations and premium travel products and deliver insightful and customized travel recommendations based on clients’ preferences and lifestyle. The role also requires proactive communication skills to build and maintain long-term client relationships, anticipate client needs, and manage complex travel challenges with creativity and discretion. Flexibility to work occasional evenings and weekends is necessary to meet the bespoke needs of an elite clientele.

With a focus on upholding company policies, luxury service standards, and regulatory compliance, the Executive Concierge Travel Advisor will engage in continuous professional development through training and supplier engagement programs. The role requires an individual who thrives in a fast-paced, service-driven environment and who possesses refined judgment, strong problem-solving skills, and the ability to work both independently and as part of a collaborative professional team. Rich's offers a competitive salary range of $56,803 to $76,852 annually, inclusive of various benefits aiming to promote work-life balance and a supportive work environment. As a company that values diversity and inclusion, Rich's is committed to equal employment opportunity and provides reasonable accommodations for applicants with disabilities.