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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.85 - $32.80
Work Schedule
Rotating Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
Flexible spending account
Adoption assistance
Paid parental leave
Defined contribution retirement plan with employer match
Educational Assistance Program
Job Description
Advocate Health is one of the most prominent nonprofit, integrated health systems in the United States, formed from the merger of Advocate Aurora Health and Atrium Health. Operating under distinct names such as Advocate Health Care in Illinois, Atrium Health across the Carolinas, Georgia and Alabama, and Aurora Health Care in Wisconsin, it has established itself as a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly six million patients through a network of 69 hospitals and more than 1,000 care locations. With over 155,000 teammates and a... Show More
Job Requirements
- High school diploma or GED preferred
- Minimum 1 year medical receptionist experience preferred
- Experience with medical terminology
- Proficient typing and accurate spelling
- Good communication skills
- Strong organizational skills
- Ability to manage multiple digital platforms
- Willingness to work variable shifts
- Ability to handle fast-paced office environment
- Physical capability to lift supplies up to 50 pounds occasionally
Job Qualifications
- High school diploma or GED preferred
- Experience in medical receptionist or similar administrative role preferred
- Proficient typing and accurate spelling required
- Experience with medical terminology and data entry
- Proficient computer skills
- Excellent oral and written communication skills
- Strong organizational and time management skills
- Professionalism and customer relation skills
- Familiarity with complementary and alternative medicine (CAM) therapies preferred
Job Duties
- Answers multi-line telephone, provides routine information to callers and patients, takes messages and places pages
- Contacts patients by telephone to confirm scheduling information and communicates patient schedules and changes to the appropriate staff
- Performs patient check-in and initial patient registration tasks and ensures accurate completion of forms
- Collects patients' post charges and payments, completes patient receipts in a timely fashion
- Orders, monitors and stocks all paper supplies including retail items
- Processes incoming and outgoing mail and supply deliveries
- Files and maintains an orderly medical records system
- Sends Executive Physical intake forms to staff via email with finalized appointment dates
- Monitors EPIC In-Basket queues daily
- Conducts scheduling calls to collect three preferred dates for labs, telephone consultations, and Executive Exams
- Manages multiple spreadsheets and platforms, including Rhinogram, EPIC, REDCap, HINT, Caregility, and ExecutiveConciergeCare Box folders
- Maintains accurate, organized tracking systems to support clinical operations and patient experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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