Executive Concierge Care- Patient Advocate

Advocate Health is one of the most prominent nonprofit, integrated health systems in the United States, formed from the merger of Advocate Aurora Health and Atrium Health. Operating under distinct names such as Advocate Health Care in Illinois, Atrium Health across the Carolinas, Georgia and Alabama, and Aurora Health Care in Wisconsin, it has established itself as a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly six million patients through a network of 69 hospitals and more than 1,000 care locations. With over 155,000 teammates and a vast array of academic and research programs, including a robust graduate medical education system with over 2,000 residents and fellows, Advocate Health continuously advances the standards of healthcare and community wellbeing. With specialties in cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatment, and musculoskeletal care, Advocate Health is renowned for its comprehensive and equitable care offerings. The commitment to equitable and community-focused care is reflected in its $6 billion annual community benefit investments, making it a cornerstone institution in American healthcare.

The Executive Health Concierge Care department located in Kenilworth is seeking a dedicated Patient Advocate to join their team on a full-time basis, working 40 hours per week with a variable shift schedule. This role focuses on providing exceptional customer service and administrative support to ensure a seamless and positive experience for patients utilizing the Executive Concierge Care services. The position involves coordinating patient flow and scheduling for executive physicals and a variety of concierge services catered both to self-referred individuals and corporate patients. Compensation ranges from $21.85 to $32.80 per hour, based on experience and qualifications, which is highly competitive for administrative roles within the healthcare sector.

The Patient Advocate will handle multiple administrative and operational responsibilities, including answering multi-line phones, facilitating communication between patients and healthcare providers, performing patient check-in duties, managing documentation and medical records, coordinating referrals, and maintaining robust tracking systems to support clinical operations. The role requires proficient use of various digital platforms, such as EPIC, Rhinogram, REDCap, HINT, Caregility, and ExecutiveConciergeCare Box folders. Exceptional organizational skills and meticulous attention to detail are vital, as the incumbent will manage multiple spreadsheets and databases to ensure efficient and accurate patient care continuity. The environment is fast-paced and demands flexibility, professionalism, and the ability to multitask effectively, with occasional physical requirements including lifting supplies and extensive computer use.

As part of Advocate Health, team members benefit from a comprehensive Total Rewards program aimed at supporting their overall well-being and career development. These benefits include competitive base pay with potential premium pay depending on the shift or on-call duties, performance-based incentives, paid time off, comprehensive medical, dental, and vision insurance, life and disability coverage, flexible spending accounts, family-friendly benefits such as adoption assistance and paid parental leave, retirement savings plans with employer matching, and opportunities for educational assistance. Advocate Health fosters a culture of inclusivity, professional growth, and community service, making it an ideal workplace for individuals committed to delivering top-tier healthcare support and patient advocacy.