Executive Casino Host (Horseshoe Bossier) Full-Time (Must reside in DALLAS, TX or surrounding area)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $37,700.00 - $65,400.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Mileage reimbursement
Flexible work schedule
Job Description
Caesars Entertainment is a global leader in the gaming and hospitality industry, renowned for its iconic properties, exceptional guest experiences, and commitment to innovation. With a rich legacy spanning decades, Caesars Entertainment operates a diverse portfolio of casinos, resorts, and entertainment venues, delivering world-class service, entertainment, and gaming opportunities to millions of guests each year. The company prides itself on creating memorable moments through its commitment to excellence, integrity, and a personalized approach to guest engagement, fostering loyalty and long-term relationships.
The Executive Casino Host (In-Market) role at Caesars Entertainment is a dynamic and influential position designed to drive increme... Show More
The Executive Casino Host (In-Market) role at Caesars Entertainment is a dynamic and influential position designed to drive increme... Show More
Job Requirements
- Must be able to stoop, bend, reach, kneel, twist, grasp items
- must maneuver to all casino areas
- operate in stressful situations
- read, speak, write, and understand English
- respond to visual and aural cues
- lift up to 25 pounds
- tolerate varying noise, temperature, illumination, vibration, crowds, and air quality including secondhand smoke
- work flexible schedule including weekends, evenings, and holidays
- manual dexterity for office equipment operation
- work from home 25 to 100 percent of the week
- travel by personal vehicle regionally 1 to 3 days per week with mileage reimbursed
- make minimum 60 telephone calls per day
- work for long periods under fluorescent lighting
- spend most of day on computer monitors and keyboard
- able to stand or walk for long periods when needed
- travel by air 1 to 3 times per year
- must reside in Dallas, Texas or surrounding area
- willing and able to obtain necessary gaming and vendor permits
Job Qualifications
- High school diploma or GED required
- BSBA from accredited institution preferred
- three plus years in sales, casino, or loyalty marketing
- proficiency with Salesforce, CMS, Tableau, and MS Office
- ability to think independently to maximize customer service and profitability
- strong time management and multitasking skills
- proficiency with customer Point-of-Service systems
- excellent interpersonal, communication, problem-solving, and analytical skills
- superior customer service skills
- systematic and process-oriented mindset
- excellent networking abilities
- active engagement in local community and industry awareness
- neat, professional appearance with excellent hygiene
- strong oral and written communication skills
- skilled in sales techniques to maximize performance
- internally motivated to serve and build player loyalty
- attentive and responsive to customer needs
- professional composure and effectiveness
- ability to obtain LA non-key gaming permit
- ability to obtain responsible vendor and alcoholic beverage server permits
Job Duties
- Seek new players by actively promoting on properties and at in-market events
- proactively reach out to guests likely to elevate their play to VIP level with promotions and offers
- manage all aspects of guests' accounts for casino play and cross-market sales
- develop and maintain sourced guests through outreach via personal contact, email, telemarketing, and texts
- actively participate in department and company initiatives to drive sales and revenue
- mentor, train, and share information with on-property teams
- develop skills to handle complex player reinvestment
- multitask and prioritize in a fast-paced environment
- work with leadership to develop VIP strategies maximizing revenue, wallet share, and retention
- strive to exceed guest expectations through personalized service
- host guests at social events, sporting venues, and promotions
- handle difficult situations calmly and professionally
- assist guests with account troubleshooting, wagers, funding, and customer service inquiries
- anticipate and meet player needs including transportation and accommodation arrangements
- provide consistent, polite, and accurate communication with guests and co-workers
- manage VIP guests in one-on-one and group settings
- utilize technology and resources to ensure VIP treatment
- coordinate with internal and external stakeholders to advance VIP efforts
- communicate regularly with supervisors about successes and challenges
- leverage partnerships across casino departments to maximize service delivery
- empowered with comping authority
- brainstorm and implement new VIP promotions and initiatives
- analyze and improve service delivery systems
- monitor and report on VIP guest activity including wagering, revenue, and win/loss
- identify player activity trends and respond with outreach and offers
- find efficiencies and improve products or services
- comply fully with all relevant rules, regulations, laws, and company policies
- uphold integrity and honesty in all actions
- coordinate with Compliance, Responsible Gaming, and Risk Management on guest disputes to resolve conflicts
Job Location
Loading...
You may be also interested in:
Jobs By Filter