Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $36,800.00 - $63,900.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
Annual performance bonus
wellness programs
day-one medical coverage
Job Description
PENN Entertainment is a premier leader in the integrated entertainment, sports content, and casino gaming industry, operating across 43 destinations throughout North America. The company also extends its influence and innovation into online sports betting and iCasino through ESPN BET and theScore Bet Sportsbook and Casino. With such a widespread presence, PENN Entertainment has positioned itself not just as a purveyor of fun, but as a responsible corporate entity that embraces core values of diversity, sustainability, and community engagement. Their commitment extends beyond gaming to fostering an inclusive environment for team members, supporting vendors, and being mindful of the planet's... Show More
Job Requirements
- Bachelor's degree (B.A./B.S.) from a four-year college or university or minimum of five years of customer service experience and/or training or equivalent combination of education and experience
- Must have a minimum of one year of casino guest service experience, including but not limited to player development, slots, or table games
- One year of hosting experience with adequate customer following preferred
- Must have exceptional customer service and interpersonal skills
- Must have excellent written and verbal communication skills and be fluent and literate in English
- Must have intermediate computer knowledge with proficiency in Microsoft Office applications (Word, Excel, and Outlook)
- Salesforce (CMS) and ACSC experience preferred
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
- Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
- Must be able to maintain confidentiality and a high level of professionalism at all times
- Must have the ability to write reports and business correspondence
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization
- Must have the ability to identify problems, collect and analyze data, and draw valid conclusions
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
Job Location
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