Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.00 - $30.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k with match
Life insurance
Paid sick time
Paid vacation time
Employee Discounts
free employee parking
Discounted transit card
Free meals and refreshments
Career advancement opportunities
Job Description
Catamaran Resort Hotel and Spa is a premier Polynesian-themed resort located along the scenic shores of Mission Bay, just steps away from the vibrant Pacific Beach in San Diego, California. With 310 rooms and suites surrounded by lush tropical gardens, the resort offers guests a serene escape with world-class amenities and award-winning dining at Oceana Coastal Kitchen. Owned and operated by Evans Hotels, LLC, a family-owned business, the Catamaran Resort emphasizes a supportive work environment that nurtures personal and professional growth. The company is deeply committed to employee well-being, evident through their management training programs, employee appreciation initiatives, and community... Show More
Job Requirements
- Bachelor's degree or equivalent
- 2 to 4 years of relevant experience or training
- previous similar hotel or business experience preferred
- proficiency in Microsoft Office Suite
- ability to use guest feedback platforms
- experience with procurement systems beneficial
- strong written communication skills
- bilingual English-Spanish preferred
- ability to multitask and demonstrate good judgment
- maintain professional demeanor under pressure
- physical ability to stand, kneel, squat for prolonged periods
- ability to lift up to 25 lbs
- adherence to California labor and municipal codes
Job Qualifications
- Bachelor's degree from four-year college or university or any equivalent
- at least 2 to 4 years of relevant experience and or training
- a combination of experience, education, and or training may be substituted for either requirement
- previous similar position in a hotel or similar business entity preferred
- proficiency in Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint
- experience with Medallia or a similar guest feedback platform preferred
- ability to work with EPRO or a similar procurement system preferred
- strong business writing skills for drafting professional emails, reports, and presentations
- bilingual in English and Spanish preferred
- strong multitasking skills and sound judgment
- ability to maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude especially under stress
Job Duties
- Reads and routes incoming mail
- responds as needed to guest inquiries and feedback
- monitors Medallia guest surveys daily and responds on behalf of General Manager to all promotor surveys
- maintains a record of returning guest satisfaction recovery stays and notifies relevant departments
- issues and maintains record of all complimentary stay certificates
- composes and sends routine correspondence and emails to guests and vendors
- organizes and maintains file system and files correspondence and other records
- supports Safety Committee Director in safety programs and special events
- provides translation assistance for Spanish-speaking associates
- answers and screens incoming telephone calls
- coordinates General Manager's schedule and appointments
- greets scheduled visitors and directs them appropriately
- arranges and coordinates travel schedules and reservations as needed
- conducts research and special projects as requested by General Manager
- coordinates and arranges meetings and prepares agendas
- maintains and produces files for operational schedules and meetings
- supports Division Heads in execution of duties and projects
- makes VIP reservations and generates Amenity Requests and Welcome cards
- completes routine office administrative duties including printing, copying, scanning, and filing
- prepares outgoing mail and correspondence
- conducts billing inquiries from vendors and processes invoices for approval
- orders and maintains supplies and arranges equipment maintenance
- assists at hotel-wide associate events and programs
- maintains confidentiality and integrity
- performs additional duties as directed by leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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