Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.00 - $30.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Life insurance
Paid Time Off
Employee Discounts
Job Description
Catamaran Resort Hotel and Spa stands out as a premier Polynesian-themed destination located on the picturesque shores of Mission Bay, just steps away from the vibrant Pacific Beach in San Diego. Featuring 310 beautifully appointed rooms and suites surrounded by lush tropical gardens, this resort offers guests an immersive island experience in a tranquil and luxurious setting. Established as part of Evans Hotels, LLC, a family-owned and operated business, the Catamaran Resort emphasizes not only guest satisfaction but also employee well-being. Evans Hotels as a company is deeply committed to fostering a supportive and nurturing environment through various programs focused... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- 2 to 4 years of relevant administrative experience
- experience in hotel or hospitality industry preferred
- proficiency in Microsoft Office Suite including Outlook Word Excel and PowerPoint
- strong organizational and communication skills
- ability to maintain confidentiality and exercise discretion
- availability to work weekends and holidays
- bilingual in English and Spanish preferred
- experience with guest feedback platforms such as Medallia preferred
- experience with procurement systems such as EPRO preferred
- strong multitasking abilities and sound judgment
- physical ability to stand and move for prolonged periods and lift up to 25 lbs
Job Qualifications
- Bachelor's degree from four-year college or university or any equivalent
- at least 2 – 4 years of relevant experience and/or training
- a combination of experience education and/or training may be substituted for either requirement
- previous similar position in a hotel or similar business entity preferred
- availability to work on weekends and holidays is required
- proficiency in Microsoft Office Suite Outlook Word Excel and PowerPoint
- experience with Medallia or a similar guest feedback platform preferred
- ability to work with EPRO or a similar procurement system preferred
- strong business writing skills for drafting professional emails reports and presentations
- bilingual in English and Spanish preferred
- must consistently demonstrate strong multitasking skills and sound judgment
- ability to always maintain a friendly professional team-oriented positive demeanor and diplomatic attitude especially under stress or challenges
- ability to stand kneel squat for prolonged periods of time up to and including the entire shift and lift up to 25 lbs
- the following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et seq
Job Duties
- Reads and routes incoming mail
- responds as needed to guest inquiries and feedback
- monitors Medallia guest surveys daily and responds on behalf of General Manager to all promotor surveys
- maintains a record of returning guest satisfaction recovery stays and notifies relevant departments of guest stay dates prior issues and any action items
- issues and maintains record of all complimentary stay certificates for guest satisfaction group concessions or charitable donations
- composes and sends routine correspondence emails to guests and vendors as needed
- organizes and maintains file system and files correspondence and other records
- supports Safety Committee Director in execution of safety program and special events takes minutes at monthly safety meeting and supports hotel wide safety efforts
- provides translation assistance for Spanish-speaking associates wanting to speak with the GM
- answers and screens incoming telephone calls handling routine requests without direction when possible
- coordinates GM’s schedule and makes appointments as needed
- greets scheduled visitors and conducts to appropriate area or person
- occasionally arranges and coordinates travel schedules and reservations
- conducts research and special projects as requested by GM including compiling data in easily understood format
- coordinates and arranges meetings prepares agendas and reserves meeting space as needed
- maintains and produces files for operations schedule EOC meeting agendas and other recurring meetings and events as needed
- provides support as needed to Division Heads in the execution of their duties and projects
- makes VIP reservations for stays at the Catamaran and generates Amenity Requests and Welcome cards on behalf of General Manager
- completes routing office administrative duties including printing documents making copies scanning and filing
- prepares outgoing mail and correspondence to vendors and guests including e-mail
- conducts billing inquiries from vendors and processes and monitors invoices as needed through EPRO for approval and payment
- orders and maintains supplies and arranges for equipment maintenance
- assists as needed at hotel wide associate events and programs
- understands that the position demands the highest level of integrity and confidentiality
- perform additional duties and responsibilities as directed by the leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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