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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $87,400.00 - $127,700.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with match
travel expenses covered
room and board covered
Uniforms Provided
Job Description
American Cruise Lines is the largest USA-flagged cruise line operating exclusively within the United States, offering a unique and intimate small ship cruising experience. With a fleet of no more than 200 passenger vessels, the company is dedicated to providing guests with unparalleled journeys along America's diverse waterways. Known for creating memorable travel experiences, American Cruise Lines emphasizes a strong commitment to the values of Optimism, Commitment, Patriotism, and Merit which shape the company culture and service standards.
The ocean-going environment is intimate, fostering close interactions between guests and crew, and the company is currently expanding its fleet with newl... Show More
The ocean-going environment is intimate, fostering close interactions between guests and crew, and the company is currently expanding its fleet with newl... Show More
Job Requirements
- Ability to engage guests throughout each cruise
- superior time management skills
- problem-solving ability
- sense of urgency in guest, crew, and office requests
- positive attitude and openness to feedback
- ability to live and work onboard a vessel for extended periods
- capability to work up to 12 hours per day
- ability to stand for entire shifts
- ability to lift up to 50 lbs occasionally and 20 lbs frequently
- physical agility to bend, squat, reach frequently
- ability to work outdoors in inclement weather and direct sun exposure
- ability to use stairs frequently
- ability to assist in onboard emergencies by climbing ladders and passing through confined spaces
- ability to perform job duties in a ship environment with constant motion
Job Qualifications
- Bachelor's degree in hospitality, tourism, or event management preferred
- proficiency in Microsoft Office Suite applications
- enthusiasm, confidence, and a can-do attitude
- strong public speaking skills
- excellent time management and attention to detail
- strong knowledge of U.S. geography preferred
- possession of Transportation Worker Identification Credential (TWIC)
- ability to perform essential job functions with or without accommodation
Job Duties
- Arrange, confirm and adjust all shore excursions, explorations, adventures and transfers
- Be well-versed in the cruising region, ports of call and excursions
- Accompany guests on daily excursions as company representative and brand ambassador
- Coordinate, communicate and confirm logistics with vendors, coach companies and ground operators
- Accommodate guest requests including kayaking, golf tee times and private transportation
- Socialize with guests during mealtimes and cocktail hour
- Present a detailed excursion briefing at the beginning of each cruise
- Communicate excursion changes to guests confidently
- Oversee excursion inventory and invoicing system
- Manage launch boat operations with the Mate
- Coordinate weekly office inventory
- Organize collection of arriving packages and confirm with Hotel Manager and Mate
- Purchase morning newspapers in port daily
- Manage and refresh port information collateral
- Prepare folders and materials for turnaround day
- Inform crew members of daily excursion offerings
- Act as company representative at pre-cruise hotels on turnaround day
- Meet with Cruise Director, Guest Speakers, Guest Instructors and Resident Entertainers
- Promote onboard sales and brand loyalty program
- Communicate regularly with Home Office on cruise status and excursion evaluations
- Manage departmental administrative tasks
- Perform bartending duties as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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