EVENTS SUPERVISOR

Amarillo, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Exact $19.50

Work Schedule

Rotating Shifts

Weekend Shifts

Split Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Life insurance

Disability insurance

Employee assistance program

Job Description

The City of Amarillo, known for its vibrant community and dedication to public service, is currently seeking a qualified individual to join its Civic Center Operations team in a pivotal supervisory role. This position offers an hourly wage of $19.50 and falls under the G-07 pay grade, with a non-exempt FLSA status, ensuring compliance with labor regulations while offering competitive compensation to its employees. The Civic Center Operations unit serves as an essential hub for community events, concerts, exhibitions, and various performances that contribute significantly to the city's cultural and entertainment landscape. The City of Amarillo prides itself on fostering a supportive work environment where employees are encouraged to grow professionally while making a positive impact on the community they serve. This role offers a unique opportunity to be an integral part of this dynamic team, providing leadership and ensuring smooth operation of the Civic Center Complex.

The position reports directly to the Civic Center Event Manager and carries supervisory responsibilities that include managing both permanent and part-time staff as well as contract employees such as ushers and security personnel. The successful candidate will oversee event coordination and execution, ensuring high-quality customer service and operational efficiency daily. Responsibilities also encompass handling substantial sums of money, illustrating the need for a trustworthy and detail-oriented professional. This role is vital in ensuring that all events held at the Civic Center Complex run seamlessly, from initial client interactions to the final cleanup and safety inspections. The ideal candidate will bring a wealth of knowledge in auditorium and theatrical operations, event management, and supervisory experience, combined with a commitment to exceptional client service and organizational excellence.

Additional duties include managing event setups, coordinating labor, overseeing security before, during, and after events, and maintaining the cleanliness and overall condition of the Civic Center. The candidate will be responsible for executing in-house safety inspections to ensure compliance with facility policies and relevant laws. They will also assist in administrative tasks such as research projects, budgeting processes, and creating event-related documentation and signage. This hands-on position requires physical activity and flexibility, including the ability to work long, variable hours during nights, weekends, and holidays. Business professional attire is mandatory, reflecting the professionalism expected in client interactions and public-facing duties. Certification in first aid, CPR/AED, and crowd management is required upon hire, with preference given to those holding event planning related certifications. The City supports diversity and inclusion, providing reasonable accommodations to qualified individuals with disabilities to perform the essential functions of this role.

Job Requirements

Requires a High School Diploma or equivalent
Minimum of two years in a supervisory position
Two years of experience in auditorium and theatrical operations preferred
Completion of Trained Crowd Manager class required upon hire
Certified in First Aid and CPR/AED required upon hire
Must be able to obtain and hold a Valid Texas Driver's License
Certified Meeting Professional or other event planning related certification preferred
Business professional attire is required
Ability to work long hours, rotating shifts, split shifts, nights, weekends, and holidays

Job Qualifications

High School Diploma or equivalent
Two years in a supervisory position
Experience in auditorium and theatrical operations preferred
Completion of Trained Crowd Manager class required upon hire
Certified in First Aid and CPR/AED required upon hire
Certified Meeting Professional or other event planning related certification preferred
Knowledge of management and supervisory principles
Basic knowledge of accounting and record keeping
Knowledge of the principles, methods and practices of staging events
Ability to operate computers for data entry and word processing
Ability to operate highly technical computer applications, such as CAD and event management software
Strong verbal and written communication skills
Ability to operate small office equipment, including copy machines or multi-line telephone systems
Ability to supervise employees
Ability to multi-task
Ability to work long hours, rotating shifts, split shifts, nights, weekends, and holidays

Job Duties

Supervises use of Civic Center Complex
Supervises permanent, part-time and contract staff including Ushers, Security, and other contract services
Plans and coordinates with Building Attendant Crew and other staff to ensure proper use of labor and time in set-ups, change-overs, and cleaning of facility
Meets with potential clients to give tours, answer questions and explain policies
Meets with clients to coordinate equipment, services and labor needs for upcoming events
Oversees all client contact to discuss and arrange set-ups, event execution and the use of outside contractors
Sets up and strikes all AV equipment for those events without technical labor, as well as phone and internet lines if needed
Labels temporary seating for ticketed events in Coliseum and the Auditorium
Researches administrative projects as assigned
Creates and maintains all signage for events including marquees, directory slips and specific event safety signs
Monitors scheduled events to observe activities and enforce Civic Center Complex policies and regulations
Monitors non-ticketed and ticketed events in Civic Center Complex to ensure client satisfaction and patron safety
Oversees Front of House for events in performance venues to ensure priorities are met within time constraints
Manages security for the facilities before, during and after events
Oversees to the overall cleanliness, maintenance and set-up of the Civic Center Complex
Performs in-house safety inspections to ensure compliance with facility policies, city codes, and state and federal laws
Performs research, assembles reports, makes recommendations concerning improvements, and assists with budgeting process
Computes facility charges, creates event invoices, conducts settlements of merchandise commissions and collects or arranges for payment of fees, novelty percentages, etc., depositing into the building safe at the conclusion of event
Maintains event files, including event related statistics
Provides quality customer service to lessees, patrons and guests
Performs other job-related duties as assigned