Events Services Manager, Full Time

The Catering and Events Department operates within a dynamic hotel environment and is pivotal in managing the intricate details of contracted groups and social events. The department meticulously handles food and beverage services, meeting room revenues, room block management, and oversees the negotiation of supplier services. Central to their mission is ensuring the satisfaction of event planners while also striving to meet or exceed both department and individual revenue goals. This comprehensive management approach is essential in driving the hotel’s success in the events and catering market. The department's reputation is built on its commitment to delivering exceptional event experiences, underscored by proactive client engagement and strategic revenue maximization.

As an Event Service Manager, you will play a critical role bridging the gap between the hotel and its clientele during meetings or events. This position serves as the primary liaison, coordinating internal hotel departments to fulfill their roles efficiently and ensuring seamless event execution. The success of the Event Service Manager directly impacts the hotel's ability to secure repeat business, contributing significantly to its long-term revenue growth. A vital aspect of the role is maximizing revenue through the effective upselling of additional products and services, enhancing the overall event value.

The Event Service Manager is the definitive point of contact for event planners during their on-property experience, responsible for overseeing their entire event journey. The responsibilities are broad, encompassing direction and supervision of relevant departments and team members in real-time, proactive service of on-site group and catering customers, and the meticulous organization, planning, and prioritization of duties through strategic goal-setting.

Effective communication is essential; the role requires timely and clear interaction with both internal teams and external clients via phone, email, written correspondence, and face-to-face meetings. Mastery of job systems, products, booking platforms, and procedural knowledge is crucial for executing duties effectively. Conflict resolution skills are also imperative, as the role involves negotiating solutions to complaints and disputes to ensure customer satisfaction. The Event Service Manager must possess strong sales and influencing capabilities to promote additional offerings and enhance client satisfaction.

The position demands high-level decision-making and problem-solving skills, analyzing situations to determine the best course of action promptly. Providing high-quality service is a priority, achieved through clear communication, guidance, feedback, and coaching of team members to align with guest expectations. Participation in site inspections and support during the sales process further underscores the role's complexity and importance.

This is a full-time position with an hourly rate of $28.00, commensurate with experience and location. The ideal candidate will have a minimum of one year of hospitality-related experience and hold at least a high school diploma or GED. The role requires no travel. Core competencies in communication, customer service, computer literacy, creativity, and numerical aptitude are vital. In addition, effective management competencies such as adaptability, trust-building, customer focus, empathy, high work standards, strategic planning, decision-making, stress tolerance, and possession of technical knowledge related to the position are necessary to succeed.

Overall, the Event Service Manager is a linchpin in the Catering and Events Department, ensuring each event is executed flawlessly, driving revenue, and fostering lasting customer relationships that support the hotel’s growth and reputation in a competitive market.