Events Registrations Assistant

Milwaukee, WI, USA|Onsite, Remote

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Exact $19.00

Work Schedule

Standard Hours

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

long term disability

short term disability

Paid vacation

Paid holidays

Retirement Plan

On-site fitness center

Mindfulness sessions

Job Description

The International Foundation of Employee Benefit Plans (IFEBP) stands as North America's largest and most influential membership organization dedicated to professionals working with employee benefit plans. Established with a mission to provide comprehensive education and research, the Foundation plays a pivotal role in supporting the benefits community across the United States and Canada. With a commitment to enhancing the livelihoods of millions of workers, IFEBP offers an environment enriched with creative collaboration, meaningful impact, and family-friendly workplace culture. Nestled in a serene 15-acre wooded area in Brookfield, Wisconsin, the organization blends the intimacy of a close-knit team with the reach... Show More

Job Requirements

High school diploma or equivalent
Minimum two years of customer support or administrative experience
Ability to manage multiple tasks simultaneously
Proficient computer skills including Microsoft Office suite
Excellent interpersonal and communication skills
Ability to maintain composure during high-stress situations
Willingness to learn new software
Availability to work Monday through Friday
Ability to occasionally travel up to 10 percent of the time
Eligibility to work in the United States
Successful completion of pre-employment background and verification checks

Job Qualifications

High school diploma or equivalent
Two plus years of experience in customer support or administrative assistant role
Working knowledge of computer databases such as CRM UX8 is helpful
Background in hotel reservation or front desk preferred
Previous customer service experience in a not-for-profit membership association is a plus
Excellent interpersonal skills
High attention to detail and accuracy
Ability to multitask in a fast-paced environment
Composed demeanor under stress
Proficient in Microsoft Word, Excel, and Outlook
Experience with CRM platforms preferred
Strong written and verbal communication skills

Job Duties

Provides efficient customer service support via web-based requests or telephone for registering for IFEBP Educational Programs
Thoroughly reviews all communication to ensure prompt, accurate, and comprehensive customer service
Collaborates to resolve issues in order processing and cash receipting
Understands and follows receipting processes in accordance with Accounting Department standards and SOPs
Assists in creation and testing of registration forms and reviews posted meeting information on the website
Accurately processes and manages hotel blocks, creates events in hotel reservation software, and completes post-conference reconciliation including statistical data documentation
Maintains excellent working relationships with internal and external individuals and vendors to ensure exceptional customer service experience
Cross-trained to provide backup services for alternate departments
Begins managing assigned meetings and timelines with assistance
May train or mentor junior staff members

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: