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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,315.00 - $85,192.50
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Paid Time Off
Tuition Assistance
wellness programs
Retirement Plan
commuting benefits
Job Description
Northeastern University, a prestigious institution known for its commitment to innovation and excellence in higher education, is seeking an experienced and motivated Events Operations Manager to join its Advancement Operations team. With a portfolio of premier, on-campus event spaces such as the Alumni Center, EXP, and 300 Mass Ave, this role is central to managing a high volume of events – historically over 500 events annually – ensuring seamless, professional service and operational excellence. As a university deeply invested in its community, Northeastern emphasizes collaboration, superior client relations, and continuous improvement in operational standards across its event venues. The university... Show More
Job Requirements
- bachelor’s degree preferred
- two to five years of experience working in an office environment
- two to three years of experience in a customer service, client facing or office management role
- must be able to work in a fast-paced environment
- strong organizational skills
- effective written and oral communication skills
- proficient in Microsoft Office including Word, Excel, PowerPoint, and Outlook
- extremely detail oriented
- high level of self-confidence and enthusiasm
- positive, helpful attitude
- innovative and self-starting
- ability to work proactively and independently
- exceptional time management skills
- confident and diplomatic interpersonal skills
Job Qualifications
- bachelor’s degree preferred
- two to five years of experience in an office environment, preferably higher education
- two to three years of experience in customer service, client-facing, or office management role
- strong organizational skills
- excellent communication skills, both written and oral
- proficient computer skills including Microsoft Office (Word, Excel, PowerPoint, Outlook)
- extremely detail oriented
- high level of self-confidence and enthusiasm
- positive and helpful attitude
- ability to be an innovative self-starter
- demonstrated ability to be proactive and productive with minimal supervision
- exceptional time management skills
- ability to interact confidently and diplomatically with diverse stakeholders
Job Duties
- provide a high level of customer service to all clients and colleagues
- handle reservation requests, approvals, and confirmations for multiple event spaces
- work with clients to determine event and meeting needs including A/V, furniture, etc., and coordinate event details
- serve as primary liaison with Facilities, Chartwells, ITS, and other partners to ensure meeting and event needs are met
- facilitate and manage walk-throughs of event spaces for clients and vendors
- work with outside vendors to ensure seamless events
- manage work and IT requests for event venues
- propose and lead updates and renovations of event spaces
- develop and maintain consistent operational standards across venues
- develop and implement streamlined workflows and improve processes
- manage invoice and payment processes including generating invoices and processing payments
- support external clients with contracts and vendor cost consolidation
- update and manage the Advancement Venues website
- assist with reservation requests for other Advancement spaces
- manage Advancement-owned inventory related to event spaces
- recruit, hire, train, and develop student supervisors and staff for event venues
- recruit, hire, train, develop, and manage student employees for front desk operations
- create and manage training programs and resources for staff
- set and communicate performance expectations and provide feedback
- manage student staff schedules for events and front desk coverage
- communicate regularly with staff and scheduling teams
- oversee and support audio/visual and technical services for events
- make recommendations to ensure technology meets event goals
- manage and troubleshoot high-profile event technical needs
- partner with vendors to maintain equipment
- develop and maintain AV/IT equipment guides
- train student staff on AV protocols
- oversee AV needs for division-wide events
- provide logistical and operational support for internal division events
- perform other Operations team duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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