Events Operations Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
flexible schedule

Job Description

Schreiner University, a private liberal arts institution located in Kerrville, Texas, offers a vibrant campus environment focused on providing quality education and exceptional service standards. With a commitment to delivering outstanding events and auxiliary services to its students, faculty, and community, the University is currently seeking a skilled Event Operations Manager to join their team. This position is pivotal in coordinating campus events, managing event spaces, collaborating with various departments and external vendors, and driving student engagement while ensuring the financial success of auxiliary service enterprises.

As an Event Operation Manager at Schreiner University, you will take a leadership role in the planning and execution of both internal and external events on campus. This includes fostering communications with a variety of university departments such as Student Success Center (SSC), Aramark food services, and other university auxiliary units, as well as collaborating with government entities in city and county offices. You will oversee the management of all campus rental spaces, including specialized venues like The Hill Property, The Weston House (Kerrville Hills Winery), Trailhead Beer Garden, and contracted facilities like Tivy Stadium and the Hill Country Youth Event Center. Your responsibility will extend to marketing these spaces to the campus community and external clients to increase revenue streams.

The role demands a professional with strong project management and organizational skills who can handle multiple priorities, attain quarterly revenue goals, and ensure all events meet the high Schreiner University Service Standards. You will work closely with the Director and Assistant Directors of Auxiliary Services, assisting with budget planning, monitoring, event marketing strategies, and supervision of student interns and workers. Fiscal stewardship over auxiliary enterprises including retail management of Schreiner Outfitters and mail center operations also fall under your purview.

This position is vital in maintaining operational excellence by ensuring proper inventory, maintenance, and refurbishment of event-related furnishings and equipment. You will be expected to maintain an active online presence through social media collaboration and keep financial records including contracts and invoicing up to date daily. Additionally, you will manage event schedule logistics using the campus scheduling system Astra, coordinate with Information Technology Systems on audio-visual requirements, and uphold safety and service standards during all events.

Working in a campus setting with a diverse community, the Event Operations Manager must demonstrate a professional demeanor, excellent communication skills (both oral and written), and an ability to efficiently solve problems and think critically. The role requires flexibility to work nights and weekends as needed, and the ability to represent the university in local, regional, and national events and committees, thereby fostering community engagement and expanding business relationships.

Applicants should have a Bachelor’s Degree preferably in Business Administration or a related field, coupled with at least four years of progressive experience in event or auxiliary service management, including supervisory roles. Proficiency in Microsoft Office Suite, strong organizational capabilities, and a valid Texas driver’s license with a safe driving record are also required.

Overall, this role offers a dynamic, entrepreneurial environment within Schreiner University's Auxiliary Services, dedicated to enhancing campus life and generating revenue through well-executed events and facility management.

Job Requirements

  • Bachelor's degree in business administration or related field preferred
  • Four years of progressively responsible professional experience including two years of supervisory experience
  • Demonstrated organizational skills and ability
  • Experience with Microsoft Office Suite
  • Excellent verbal and written communication skills
  • Professional phone etiquette and customer management
  • Ability to learn quickly with minimal guidance
  • Valid Texas driver's license with related insurance and safe driving record
  • Strong computer skills
  • Availability to work nights and weekends
  • Ability to think critically and solve problems efficiently
  • Commitment to upholding Schreiner University Service Standards
  • Ability to represent the university in community and professional events.

Job Qualifications

  • Bachelor's degree in business administration or related field preferred
  • Four years of progressive professional experience in event or auxiliary service management including two years of supervisory experience
  • Demonstrated organizational skills and ability
  • Experienced in Microsoft Office Suite programs
  • Excellent verbal and written communication skills
  • Professional demeanor in managing customer interactions
  • Ability to learn quickly with minimal supervision
  • Valid Texas driver's license with safe driving record
  • Strong computer skills
  • Ability to work nights and weekends
  • Critical thinking and problem-solving abilities
  • Ability to represent the university effectively in community and professional settings.

Job Duties

  • Ensure all events on campus meet high-quality customer service and Schreiner standards
  • Manage fiscal responsibilities and goal-setting for Auxiliary Services enterprises to maintain or exceed budgeted sales and profits
  • Oversee facility management of all campus rental and event spaces including The Hill Property, The Weston House, Trailhead Beer Garden, Tivy Stadium, and Hill Country Youth Event Center
  • Maintain online presence and social media updates on events
  • Collaborate with Director and Assistant Directors to develop future initiatives and increase revenue
  • Recruit, hire, orient, train, and supervise event interns and student workers
  • Coordinate event scheduling using Astra software and maintain event contracts and invoicing
  • Foster collaboration between Auxiliary Services, Aramark, and internal and external departments including city and county agencies
  • Supervise inventory, maintenance, repair, and refurbishment of furnishings and equipment
  • Market university facilities and manage summer camps, conferences, special events, and athletic events
  • Manage audio and visual equipment operations and coordinate with IT Systems
  • Participate in university and community committees and represent the institution at events
  • Meet quarterly revenue goals and assist with annual budget planning
  • Ensure safety and service standards are upheld during events
  • Provide excellent communication and logistical support for food and beverage contracted services
  • Maintain a professional demeanor and safety standards during events as manager on duty
  • Other duties as assigned.

Job Criteria

Experience

Mid Level (3-7 years)


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